"I have visited Nightfly Shisha in Leipzig several times and have been very impressed by the high-quality food, the delicious drinks and the large selection of shisha tobacco. Unfortunately, I had a disappointing experience on my last visit. The Phunnel bowls offered for dark tobacco varieties have very small depots (approx. 10g of tobacco! , which means that the bowl is smoked through very quickly. Not acceptable for a shisha bar! It is also unfortunate that there is no option to switch to Virginia varieties in the Phunnel, as these are only offered in the KS Appo Equivalent. Despite speaking to the shift manager, no solution could be found. Even though I reported after just 20 minutes that the head no longer tasted good and the depot was burned, I discovered that there was no way to get a new head without paying for it myself. I was told this is what the tobacco tasted like. Even after I got in touch after 30 and 40 minutes, they said it would be great. Fatal, because I work in a shisha bar myself and have been familiar with it for many years. This experience also coincides with other reviews. For the price you pay for a shisha here, I expect better quality and more customer-friendly service. Nightfly should urgently improve this."
