Brewers Fayre Bankhead Gate

Beaufort Drive, KY7 4UJ, Fife, United Kingdom

🛍 Full, Steak, Lunch, Buffet

3.6 💬 1601 Bewertungen
Brewers Fayre Bankhead Gate

Telefon: +441592773473

Adresse: Beaufort Drive, KY7 4UJ, Fife, United Kingdom

Stadt: Fife

Gerichte: 7

Bewertungen: 1601

"Went with friends for a catch up with our kids. We 're not actually from Glenrothes but picked here due to the kids play area and the website portraying a family restaurant. This could not be further from the truth. Went in around 6 and ordered at the bar about 6.30. The staff member behind the bar had the worst people person skills for working in this sector. I was greeted with 'what you wanting ' followed on by 'you do ken the play area shuts at 7 ' there is no mention of this on the website. The food came and it was okay, although the chips were a little undercooked and a very minimal portion. As the play area had shut the kids (a 2 year old, 3 year old, 7 year old and 8 year old supervised by an 18 year old and 11 year old) decided to play outside at the playground. After around 20 mins the same member of bar staff who served me went storming out telling the kids they can 't play out there in the winter months. Again no sign advising this. Surely as the parents it was at our discretion as to whether we were okay with our kids being out there? I would have appreciated it more if a member of staff approached our table advising that it was at our own risk having the kids out there in the dark instead of her storming out at the children. After a while inside the kids got restless so played on the floor, at our table may I add. Of course they were giggling, being a little loud but they 're kids playing on a Saturday night. Another staff member then told the kids 'they can 't do that ' again not speaking to the parents but speaking to the kids from a distance. After this we were then quite annoyed so just decided to leave. We walked past 3 staff members on the way out the restaurant with not one of them saying a thank you or even a bye. I have never experienced such poor customer service in a restaurant. And it was not just one member of staff it was every one we encountered. This really let the place down as we thought we 'd found a great meeting place for us to have a catch up and the kids to play but this has totally put us off. My 7 year old even said to me this morning 'the staff at that restaurant were not very nice ' if a 7 year old can comment on that then I think you have an issue. Maybe updating some signs in regards to what children can and can 't do (in this case it would be a sign saying they can 't even be children) or maybe stop children coming in at a certain time if this is an inconvenience rather than treating people so rudely. A staff training course on customer service and people skills may also be an idea."

Speisekarte - 7 Optionen

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Shaner Shaner

Had a great couple nights out and evening meals thanks to the manager leeanne. Would 100% recommend

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Bewertungen

Mark
Mark

The Manager Leeanne couldn't be more helpful and was very accommodating. Service with a smile. I will defiantly be back 100%.


Passport55578799291
Passport55578799291

Lovely service with great food and drink especially the new veg lasagna. Kids enjoyed being able to use the play area as we were dining. Will be back


Christopherzx
Christopherzx

Came in for breakfast on Saturday morning, the buffet style breakfast was great for the money, the staff were lovely and welcoming. Great start to our day.


Jacquin999
Jacquin999

Great food and service. I had smothered chicken, husband had rump steak. Well cooked and hot, mixed salad is great. Service was very quick even though restaurant was busy. Chocolate torte is amazing.


Resort104140
Resort104140

This is a nice bar with a friendly atmosphere. Staff are all very friendly, especially Kirsty. She always has a smile on her face, even when she is really busy. Nothing is too much trouble and she always makes an effort.


Tracy
Tracy

Even tho my review is slightly late i attended the above venue twice since and that reminded me. We booked in for Christmas Day Lunch this year with friends and it did not disappoint. Our table was ready on arrival, food was prompt and delicious and the staff even tho run off there feet were so cheery, well mannered and always smiling. Was well worth the money and would highly recommend. Well done team.


Justine
Justine

Well, what can I say? Thank you. Thank you, Thank you, Thank you! My Stepfather was home alone on Christmas Day and Meals on Wheels don't deliver on Christmas Day. Robert, the Manager, very generously invited my Stepfather to join them for his Christmas meal. You are a kind, true gentleman Robert. My Stepfather thoroughly enjoyed his Roast Beef. Thank you for letting him join you, despite being fully booked.


kesm23
kesm23

I booked a table for myself and my friends for dinner at Brewers Fayre. Firstly, the booking system was so simple, and you can easily make changes. We were greeted very friendly by the staff, and the overall atmosphere of the restaurant was wonderful. Orders made came on time and the food was delicious. On top of the lovely experience, the staff even surprised me with a congrats card for my graduation. I would highly recommend, and the prices are affordable and they also have great offers.


Kim
Kim

Went with friends for a catch up with our kids. We 're not actually from Glenrothes but picked here due to the kids play area and the website portraying a family restaurant. This could not be further from the truth. Went in around 6 and ordered at the bar about 6.30. The staff member behind the bar had the worst people person skills for working in this sector. I was greeted with 'what you wanting ' followed on by 'you do ken the play area shuts at 7 ' there is no mention of this on the website. The food came and it was okay, although the chips were a little undercooked and a very minimal portion. As the play area had shut the kids (a 2 year old, 3 year old, 7 year old and 8 year old supervis...

Kategorien

  • Full Genießen Sie eine köstliche Auswahl an authentischen Aromen mit unserem sorgfältig zusammengestellten Menü. Verwöhnen Sie sich mit einer Vielzahl von Gerichten, die zur Perfektion zubereitet wurden und für jeden Gaumen etwas bieten.
  • Steak Genießen Sie erstklassige Stücke von saftigen, zarten Steaks, die fachmännisch zur Perfektion gegrillt werden. Jeder Bissen bietet eine Geschmacksexplosion, serviert mit klassischen Beilagen und köstlichen Saucen, um Ihr kulinarisches Erlebnis zu bereichern.
  • Lunch Freuen Sie sich auf unsere Mittagsangebote, bei denen frische Zutaten und globale Aromen zusammenkommen, um zufriedenstellende Mahlzeiten zu kreieren. Wählen Sie aus einer Auswahl an Salaten, Sandwiches und herzhaften Hauptgerichten für eine kulinarische Flucht zur Mittagszeit.
  • Buffet Genießen Sie eine üppige Auswahl an kulinarischen Köstlichkeiten mit unserem Buffetangebot, das eine vielfältige Auswahl an schmackhaften Gerichten bietet, um jeden Gaumen zu befriedigen, von herzhaften Vorspeisen bis hin zu unwiderstehlichen Desserts.

Ausstattung

  • Seating
  • Free Wifi
  • Television
  • Mastercard

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