Telefon: +441733552595
Adresse: Station Approach, PE8 6XB, Peterborough, United Kingdom
Stadt: Peterborough
Gerichte: 20
Bewertungen: 183
Webseite: http://www.gnhotel.co.uk
"We are only occasional diners at this hotel and it is nearly a year since we were last there. This time round we were there for a large celebration Sunday lunch, booked well in advance. Firstly we were in the bar for a pre lunch drink. Their drink prices are high and their service abysmal! The poor chap behind the bar was in the wrong job. He took forever with the order and got much of it wrong. The service was so bad we were giggling at it. It would have made a tremendous comedy film! We moved to the dining room. They were not exactly rushed, with only our table occupied and one other of two people. There were four main course choices, but one (the duck was crossed out saying sold out . Bear in mind that this menu was the special Sunday lunch menu and we were the first in the dining room! After eventual ordering we waited an age for the first courses, two of which had to be returned to the kitchen as being the wrong items. We then had to wait an age for the main course, which was brought out in dribs and drabs, and again at least two had to be returned to the kitchen to be changed. Then, again a very long wait, during which three of our party had to leave without their dessert to attend another event (well we had been at lunch for nearly three hours by then thanks to poor service! After serving each course the few staff would all disappear and no one was available to deal with any queries. Eventually tea and coffee was served, and the waiter threw a few sugars round the table with a few wooden sticks which were apparently in place of spoons (no thought of putting them into a bowl . Such was the service. The problem is obvious to see ill trained, unsupervised staff. The food was generally good and was let down by poor service and incorrectly recorded orders, and in the kitchen by inadequate ordering of menu items and cool plates. As things stand, I would not chose to eat here again."
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