Harveys New York And Grill

72 Mostyn Street, Conwy, United Kingdom, LL30 2SB

🛍 Steak, Pizza, Grill, Cheese

4.1 💬 11234 Bewertungen
Harveys New York And Grill

Telefon: +441492873373

Adresse: 72 Mostyn Street, Conwy, United Kingdom, LL30 2SB

Stadt: Conwy

Menü Gerichte: 9

Bewertungen: 11234

Webseite: http://www.harveysnewyorkbarandgrill.co.uk

"Staff don't care about you and will happily watch you get pestered by others. AVOID. Me My partner recently visited for the first time, although the food was good our dinner date was rudely interrupted by a random member of the public, who stood over our tablet attempting to tell us about the oddest subjects but more importantly waving/pointing their fingers all over our food, after 5 minutes of us nicely hinting to this member of the public to leave us alone, this person would not take the hints and continued to pester us, we then made it very clear to move away from us, especially after touching our food, they did not listen, at this point, staff should have stepped in but they didn't. The whole time whilst the above was occurring, the majority of the staff including what we believe to be the manager, just stood in the background watching us, it was very obvious how uncomfortable we were and that this member of the public was not welcome at our tablet, the staff did absolutely nothing apart from watching. After the member of the public finally left, only then did a member of staff come over to apologise for the actions of the member of the public during this apology they admitted to knowing this person (which points towards this person being a regular, be aware! I understand Staff can't control the actions of a person or how they behave but if your customers are clearly uncomfortable/being pestered whilst on your premises by someone you know is a regular/known for doing this type of behavior, the least you can do is, step in/just offer to help your customers. Due to this experience, unfortunately, myself my partner will not be attending again."

Ganze Speisekarte - 9 Optionen

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Gemischte Spezialitäten

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Burger

Pizza

Salate

Rob Rob

Beautiful food and fantastic service highly recommended

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Bewertungen

Andy
Andy

The young lady that served us was lovely and even put a candle in my partner ice cream for his birthday


Connector401461
Connector401461

After reading some reviews we werent sure. However we were seated and served quickly. Food was excellent and service efficient. Good sized portions


Andrew
Andrew

Slightly disappointed although most of the food was good, not much atmosphere, staff a little miserable, not engaging, seemed overwhelmed even though it wasn't busy. Speisekarte ansehen


roger
roger

Awful, cold ribs even after reheating had unrendered yellow coloured fat between ribs, the Cheese-Philly sandwich was equally awful value at £20! Place needs a complete revamp. Never again, £50 for 2 and really inedible. We left most of it in fear of having upset stomachs.


Helen
Helen

We had a wonderful meal with fantastic service at this restaurant. We were seated in a comfortable booth surrounded by interesting photos on the wall. The burger and chips we ordered were delicious and we couldn't fault the service. We make sure to visit every year when we come to Llandudno and would highly recommend it.


Jayney
Jayney

Got to the restaurant about 8.30 on a Friday.the menu looked great.we ordered,while we waited for our starters we went outside,came back and our drinks had disappeared and the girl was wiping our table...we had left our coats on the bench !!! Starters came and they only bought 1 plate for a sharer. Main course came...rib eye steak was the toughest and worse I've ever had..couldn't eat it,it was awful,salad our of a bag and dried up.....never go again Speisekarte ansehen


Frankie
Frankie

Really disappointed! Upon arrival we were greeted by a friendly waitress and seated quickly. Seating area was clean and comfortable and service was efficient. That's all the positives. The food was terrible , partner had ribs. They were so greasy and full of fat they were inedible. I had peri peri tacos £18 , they hardly had any chicken in them , probably not even a full chicken breast between 4 small soft tacos , the only flavour they had was the salsa that was added to them. Only reason for the 2 star rating was for the friendly service. Wouldn't return and wouldn't recommend.


Connor
Connor

Staff don't care about you and will happily watch you get pestered by others. AVOID. Me My partner recently visited for the first time, although the food was good our dinner date was rudely interrupted by a random member of the public, who stood over our tablet attempting to tell us about the oddest subjects but more importantly waving/pointing their fingers all over our food, after 5 minutes of us nicely hinting to this member of the public to leave us alone, this person would not take the hints and continued to pester us, we then made it very clear to move away from us, especially after touching our food, they did not listen, at this point, staff should have stepped in but they didn't. The...


Connor
Connor

Staff don't care about you and will happily watch you get pestered by others. AVOID. Me My partner recently visited for the first time, although the food was good our dinner date was rudely interrupted by a random member of the public, who stood over our tablet attempting to tell us about the oddest subjects but more importantly waving/pointing their fingers all over our food, after 5 minutes of us nicely hinting to this member of the public to leave us alone, this person would not take the hints and continued to pester us, we then made it very clear to move away from us, especially after touching our food, they did not listen, at this point, staff should have stepped in but they didn't. The... Speisekarte ansehen

Kategorien

  • Steak Genießen Sie erstklassige Stücke von saftigen, zarten Steaks, die fachmännisch zur Perfektion gegrillt werden. Jeder Bissen bietet eine Geschmacksexplosion, serviert mit klassischen Beilagen und köstlichen Saucen, um Ihr kulinarisches Erlebnis zu bereichern.
  • Pizza Tauchen Sie ein in unsere perfekt gebackenen Pizzen, zubereitet mit handgeworfenem Teig, reichhaltiger Tomatensauce und einer Mischung aus Gourmet-Käsen. Jede Scheibe platzt vor frischen Belägen und sorgt für einen köstlichen Bissen jedes Mal. Speisekarte ansehen
  • Grill Saftiges Fleisch und frisches Gemüse, perfekt über offener Flamme gegart, liefern reichhaltige, rauchige Aromen. Genießen Sie zarte Steaks, saftige Burger und würzige marinierte Kebabs, alle perfekt gegrillt für ein unvergessliches kulinarisches Erlebnis.
  • Cheese Eine kuratierte Auswahl an handwerklichen Käsesorten aus aller Welt, die mit vielfältigen Geschmäckern und Texturen den Gaumen erfreuen. Perfekt zum Teilen oder individuell mit den idealen Begleitungen zu genießen.

Ausstattung

  • Mastercard

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"Whenever I get the inclination to write a review it’s usually because it’s so good and I want to shout about my experience to everyone… however this is not my usual 5* recommendation! As locals we have visited this cafe on a few occasions for breakfast or a coffee stop. It’s a great location, nice decor, dog friendly and delicious food. What’s not to like? Well, the staff, or more specifically the owner! She lacks any customer service skills, she smiles through gritted teeth, orders her staff around while she stands observing (or waiting for an argument . Each time we’ve visited she’s had an issue with something. Once she argued with me because I asked for my latte to be served in a cup rather than a tall glass. She proceeded to try and educate me on coffee making (I’m barista trained ! She reluctantly gave me it to me in a mug with a jug of extra milk which wouldn’t fit into the mug anyway! More recently we arrived, it was quiet, and chose to sit in the window (the largest table as we had our dog and didn’t want him to be in the way. She rushed over and demanded we sat at another table because she “couldn’t afford for us to take up a larger table”. We moved without an issue but she was very confrontational (as always and made the rest of our dining experience uncomfortable. So uncomfortable in fact that despite being ravenous we almost didn’t order. The cafe remained quiet throughout our time there, plenty of empty tables and yet she proceeded to use the larger window table to accommodate her staff, herself and a friend who popped in. How is that fair? So my advice to you as a fellow catering/ hospitality manager is… Learn from your Trip Advisor feedback, Book yourself on a free customer service course and lead by example and if you are worried about costs reduce the number of staff. 5 staff on duty in a cafe that seats approx 25 people at full capacity is not needed. Maybe the owner should put her feet up at home and let the lovely younger people do their thing. They all look so nervous around her and are almost too afraid to speak. I’m sure they’d do a far better job without her monitoring their every move. Even the Chef (her husband maybe? looks petrified of her!! Certain people are not cut out for customer facing roles and she is one of them! I’m pretty sure she doesn’t read any of these reviews as she’s been like this since my first visit 5 years ago!! What a shame. This place could be a thriving business and a welcoming village cafe but I’m sure her confrontational attitude and unwelcoming nature put people off from returning. Such a shame as the food and coffee are delightful"