Telefon: +441372843933
Adresse: Woodlands Park Hotel, KT11 3PZ, Elmbridge, United Kingdom
Stadt: Elmbridge
Gerichte: 6
Bewertungen: 151
"We took my Mum and Dad for Afternoon Tea at the Woodlands Park Hotel as a treat to celebrate their recent 90th and 95th Birthdays. The food and drink was excellent but the service was very disappointing in two respects. Firstly we arrived in good time for our 3.30pm booking slot but I stood at Reception desk for a full 10 minutes and was completely ignored. The one member of staff behind the desk was sorting out an IT problem over the phone and completely blanked me not even an I 'll be with you in a minute . After 10 minutes I set off round the hotel to try to find any member of staff who might be able to tell me where we needed to go (the website suggests that Afternoon Tea can be taken in any one of three rooms but our reservation confirmation did not state which). I found a member of staff and was directed to the Oak Room. The second disappointment was that the two staff serving Afternoon Tea clearly had no idea about the etiquette if taking afternoon tea . We were given our pots of tea a full 10 minutes before any food arrived. Eventually I had to ask one of the staff when we might expect some food (by now we had been at the Hotel for 40 minutes). It is not unreasonable to expect food and drink for Afternoon Tea to be served at about the same time. None of us wanted to drink a lot of tea first and then not have room for sandwiches and cakes. The other disappointment was the general decor in the Oak Room. It lacked the special atmosphere which you would normally expect for a formal Afternoon Tea. I 'm sorry to say, but I cannot recommend this venue for Afternoon Tea."
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