Telefon: +441738813633
Adresse: Side Street, PH2 9AD, Perth Kinross, United Kingdom
Stadt: Perth Kinross
Menü Gerichte: 11
Bewertungen: 521
"Food has always been fantastic and tasty. We waited over 2 hours for delivery I called after 1.75 hours and was told the food had just left this was fine it was a Friday and could have been busy. I called again after 2 hours to be told the food was on my doorstep and they had tried calling but no answer. It turns out the number was an old number which I hadn 't realised. I asked why they didn 't ring the doorbell to be told there wasn 't one! There very much is one and it works. I was told I was speaking with the delivery driver who was very argumentative and didn 't want to listen to my point that there didn 't seem to be much effort to knock the door or actuallyuse the bell, our dog would soon tell us someone there yet she never barked once. I asked to speak with the manager as the driver didn 't want to listen and the man on the phone said I am the manager and I delivered the food. Instead I was told the food had been delivered on time 45 mins after ordering and it was my fault the number was wrong They didn 't have time to wait for me to answer the door, they were busy. What do you want was the reply hot food would be nice as the food thats there has been sitting on my doorstep for over 1 hour. We didn 't mind the wait but after 2 hours was getting excessive. What I do mind is calling to be told that the food had just left then calling back to be told that when I first called my food had been sitting outside for over an hour! How could I not have been told this information on my first call. All I would have liked from the driver/manager was an apology for the mix up in information given during my first call and an explanation of what happened rather than being argumentative right from the off. Customer service is obviously not a concern for the restaurant instead made feel we were in the wrong. I was eventually offered a free pizza next time we ordered, I explained after our conversation why would we order from them again to which he replied ok bye then! Such a shame as food has always been so good but let down by poor customer service and management."
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