Telefon: +44174428866
Adresse: Ruskin Drive, WA10 4NQ, St. Helens, United Kingdom
Stadt: St. Helens
Menü Gerichte: 7
Bewertungen: 210
"We hired a room for a 21st birthday at the weekend and it was nothing but hassle from the beginning. Staff were so rude and unhelpful. As soon as we mentioned not using their caterers they become so blunt with us, told us we had to take all of our rubbish on the night! The reason we use our own caterers was due to their rule of ordering the same amount of guests as food per head, which is very restrictive considering there is always drop outs… just seems like money grabbing. I rang to check if I could drop some decorations off the evening before including balloons as it was a surprise birthday so didn’t need the hassle on the day (couldn’t access the room until 4pm on the day of the party so I was told it was fine then when I turned up I wasn’t allowed to leave the balloons as they would set the alarms off even though they was secured and air blown not helium so they didn’t move. I was also told the venue dressers (that we paid! wouldn’t stick up some banners for us, so I had to get someone to go to the venue to do this. We had a lady come in and put up a balloon hoop she was also messed around with the timings she could access the room, and the communication was terrible as the bar staff asked us to take all the balloons home after the party when she had organised with reception that she could leave it over night and collect in the morning. The bar staff on the night of the party were also rude! Prices of drinks were expensive. Communication between the event staff and the staff on the evening of the event doesn’t seem to exist. The lady on the bar did say reception don’t tell them anything, not great to hear. The one positive was the price of room was reasonable but I would rather pay more and have a good service."
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