Telefon: +441604890900,+441604926900
Adresse: 28 Bedford Road, NN7 1AB, South Northamptonshire, United Kingdom
Stadt: South Northamptonshire
Menü Gerichte: 13
Bewertungen: 4250
Webseite: https://thefourpears.com
"Attended with a group of 13 family members and the service from our server Grace was excellent she was very attentive and got us our drinks orders and ensured all of the food dishes ordered went to the right person. We had pre ordered our food a few days before as we were a large group. So my son had ordered a steak that listed as follows on the menu Black Angus Sirloin Steak Chunky chip, salad garnish, portobello mushroom and grilled tomato with a choice on Pepper corn or red wine sauce £24.95 When his meal come out the peppercorn sauce was missing so we asked for it. We was told they would have to make it as it was not on the menu.. ok I said. The issue I had was when I went to pay. Now as a large group it was agreed we would pay for what we had in our family groups so I went up 2 pay for 3 meals. I was charged £70.23 as I was not sure if the price of my own dish or my wife’s I tapped my card and got my receipt Back at the table I noticed I was charged £2 for the peppercorn sauce and a 10% service charge had been added at £6.38 Now firstly I was going to give a tip to our waitress Grace along with the rest of the table and nowhere did it say on the menu or at the till a service charge will be added and neither was I asked at the till if I wanted to pay it it was just added I checked with others in our group who had paid and they were either asked or the charge was crossed off the receipt. Disappointed as I knew the service charge would not go to just Grace but probably not to the staff at all. After pondering the £2 for the sauce I went to talk to the staff to ask why I was charged for it to which the Manager who over heard barked back at me rather loudly in front of other customers “why did you not expect to pay for it as it’s a chargeable extra” I responded “well it doesn’t indicate this anywhere on the menu” he then shoved a menu at me and said “read it” I gave it back to him and said “I have and there is no indication of the £2 charge” He aggressively said “all restaurants in Northampton charge for sauces” I was shocked at his reaction as he turn his back on me to walk of so I said “well change your menu to reflect it” He turn back and said “ok I’ll get you £2 cash from the till” “To be honest I said I don’t want it but it’s the principle of it .. you keep it” I went back to my seat and a minute later another waitress came over with £2 cash and awkwardly said sorry. The manager just avoided our table from that point until we left. Spending £250 on the food £100 on drinks we didn’t even get a thank you or goodbye when we left and the place was nearly empty Won’t be going back purely because of his attitude and the added service charge and the hidden costs It’s not as if I could go and get the food myself from the kitchen Serve my self and clear my own table It should be my choice who I tip and how much I want to give. Rant over thanks for reading."
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