"I have visited this café many times and have always been satisfied with everything. Unfortunately, today I had a terrible experience. I came with a friend and our two one-year-olds for coffee and cake. As young children often do, they made a bit of a mess while eating. We cleaned up after ourselves, tidied everything, and wiped the table before leaving. However, when I apologized to a staff member for the mess, she responded in a rude manner, saying it was unacceptable. As we left, we could see her gossiping about us to other customers, which made us feel uncomfortable and guilty. Having worked in cafes for years, I understand that it's difficult to keep the place spotless when there are young children around. Personally, I have never minded cleaning up after customers, as it is part of the job. We will not be returning to this café, as there are plenty of other options in Carmarthen with friendlier staff and better coffee. Thank you for ruining our morning."
