"The coffee was decent, but the bagel was excellent. However, the wait time was a significant issue. We had been warned by several people that it might take a while, but when the person at the counter estimated a wait of about 15 minutes, we thought it would be manageable. Instead, we ended up waiting 40 minutes for my bagel, and then another 5 minutes for the coffee to arrive. This seemed completely absurd to me. I've worked in and visited countless cafés, and the only time I've experienced wait times like this was at a busy Starbucks during the Christmas rush, with a line wrapped around the building! The café wasn't even packed, and as we waited, we tried to figure out why the service was so slow. Other customers outside were discussing it too. It's a real disappointment because I'm a sucker for a good breakfast bagel, but at this point, we've decided that we can't justify waiting that long for coffee and bagels, even on a lazy morning. One of the staff from the gym was outside as we left, and he was really friendly, wishing us a good day, which shows that the place has potential; it just needs to improve its service speed."
