"HORRIBLE EXPERIENCIA Nunca nadie nos había tratado tan mal Resumen: reservas ignoradas, hostilidad sin provocación, falta de respeto y mala educación, negativa a seguir la ley y negativa a proporcionar hoja de reclamaciones, hizo falta llamar a la policía. Horrible actitud HORRIBLE EXPERIENCE Never before had anyone behaved so poorly with us and cared so little Summary: Ignored reservations, unprovoked hostility, extreme rudeness, refusal to comply with law and to provide a customer complaint form, the police had to come and force them. Horrible attitude. (more english at the bottom) El día 20 de abril 2023 hacemos una reserva para 6 personas en el restaurante Anteojo para el dia 23, en su nueva localización de la calle Plocia (eramos clientes ocasionales en su localización previa en la alameda), indicando claramente que deseábamos mesa en la terraza, lo cual se nos confirmó. La reserva es para dos adultos, dos niños, y dos personas mayores de 70 años con movilidad reducida. El día 23 (reserva hecha 3 días antes), pasamos al restaurante y la mujer que nos atiende nos indica que nuestra mesa se encuentra en el interior. Insistimos en que nuestra reserva es para la terraza y comienza inmediatamente el mal tono, diciendo que fuera está reservado, que nuestra mesa está dentro, que si queremos pasamos dentro o si no nos podemos ir a donde queramos (a todo esto en ese momento no hay prácticamente nadie en el restaurante, todas las mesas están aún vacías). Le pedimos la hoja de reclamaciones dado el trato recibido, sobre todo los malos modos, y la mujer, que parece la jefa del servicio, nos responde “que no tiene”, tras insistir en que la tienen que proporcionar escalan aún más los malos modos, que no tienen porqué dar la hoja por una reserva sin haber consumido y que nos pongamos como queramos, que no nos van a dar ninguna hoja, y que nos vayamos, se retiran al interior del restaurante para no hablar con nosotros. Cuando les sigo para indicarles que están incumpliendo la ley se dedican a grabarme con un teléfono… O_O Al final nos vemos obligados a llamar a la policía, que tras escuchar a todas las partes indica que efectivamente deben proporcionar una hoja de reclamaciones, y les obligan a darnosla. Por supuesto, buscamos otro restaurante mucho mejor donde comer, solo hizo falta andar unos metros por la misma calle. Durante todo el tiempo, la actitud de la mujer fue desagradable, hostil, despectiva, y sin ningún tipo de razonamiento o buscar soluciones. No sé qué tipo de cambios de personal ha habido cuando han trasladado el restaurante, pero veo por otras reseñas que no somos los únicos a los que tratan como a basura, ni a los únicos a los que les cambian o cancelan reservas a su placer. Desde luego no recomiendo ir bajo riesgo de que les traten igual. English: The 20th of April 2023 we made a reservation for the 23rd for 6 people in the new location of Restaurante Anteojo, in Calle Plocia (we were occasional customers of their previous location in Alameda), with a clear request to be placed outside, which was confirmed.The reservation was for two adults, two children, and two people over 70 with reduced mobility. On the day of the reservation, the woman that attended us told us that we had a table inside. We insisted we had reserved outside, and straightaway she took a bad tone with us, telling us that we could either go inside or leave the restaurant, that we did not have any reservation outside (at this time there were barely any people yet at the restaurant, most tables were empty). Given the bad attitude and the way we were being treated, we requested a customer complaint form, and they answered that “they didn't have any” and we needed to go away. After we insisted that they needed to provide one their bad attitude and rudeness escalated even further, arguing they did not need to provide one if we had not made a purchase. Eventually they just told us to leave and they went inside the restaurant leaving us outside. I followed inside to tell them that it is actually required by law, and they started filming me with a mobile phone… O_O In the end we were forced to call the police, who after listening to all parties said that indeed they had to provide us with a customer complaint form, and forced them to do so. Of course we found somewhere else to eat, a lovely place two blocks down the same street. During the whole encounter, the woman's attitude was unpleasant, arrogant, hostile, rude, and without any desire to talk anything out or find a solution. I do not know which personnel changes may have happened when they moved the restaurant, but I see from other reviews that we are not the only customers they treat like dirt, nor the only ones they change or cancel reservations from at their pleasure. I definitely recommend not going there not to risk being treated the same."
