Cheltenham
Zizzi

Zizzi

St James Church Suffolk Square Cheltenham, Gloucestershire GL50 2DR, GL50 2EP, United Kingdom

Pizza • Cafés • Seafood • Italian


"We came here for a Father 's Day lunch. No draft beers but the bottled beers we had were lovely and cold. The building is stunning a beautiful old church which was what inspired us to book here in the first place. The staff were very attentive and really friendly, and the food was lovely. We were delivered an extra dessert by accident and rather than let it go to waste, we were given it for free. We really did have a lovely time, but what marred it was the fact they they take payment by card only which for us is a huge no no. £125 for the final bill and a £10 tip was on the little plate but it was refused because we only take cards oh, but we take tips in cash . Oh no you don 't. If you don 't want our cash to pay the bill, then you don 't want our cash in a tip. We usually boycott businesses that use this discriminatory method of pushing customers towards a cashless society, but because of the occasion we didn 't make a fuss, but I doubt we shall return which is a huge shame because we really did have a lovely time in a stunning setting. I felt bad not leaving a tip because the staff were lovely but this issue of card only payments needs to be mentioned in staff meetings and addressed by the company. It is discriminatory and lost them a reasonable sized tip. Customers should have a choice how they wish to pay. Cash is legal tender and not everyone has or wants to use cards. But for this one issue, the staff would have gotten their tip and this review would have been 5* instead of 4* and we would be looking forward to another booking."

Old Butchers

Old Butchers

7 Park St, Stow-on-the-Wold GL54 1AQ, GL54 1BU, Cheltenham, United Kingdom

Kebab • Mexican • Asiatic • British


"Me and my boyfriend went for our 5th year anniversary meal. They messed our booking up as we had to cancel our first booking but they were under different email addresses and we were told they had sorted it. We arrived to a woman who eventually gave us a table after we had tried to explain they had cancelled the wrong booking even though I had emailed from a different email address and they had confirmed the previous one has been cancelled the day before we made the second booking, she still told us it wasn’t the restaurant fault and we weren’t bothered as accidents happen… The food was average at best, nothing special what so ever, I got the fish and chips and the fish was extremely greasy and I found some black plastic in my fish, however I did not complain as I have good manners and didn’t want to cause an issue as we were there for a celebration. My boyfriend has allergies and could not eat coleslaw so we asked for it to be removed…his burger arrived with coleslaw inside!!! Luckily I had realised and warned him before something serious happened and we asked for a replacement which took 15 minutes! I had almost finished my meal by that point. I ordered a sticky toffee pudding and it was completely dry inside, I was struggling to get my spoon through it and we did not finish it. The cocktail and beer was average and overpriced. Paid for a coke, came in a small glass with more ice than anything and wasn’t even half a can. The most strange thing was that when we asked for the service charge of £8 to be removed…a very old woman with short hair and large glasses and clearly a temper issue came over and spoke to us horribly and questioned why we had asked for it to be removed. I told her the fish I got was very greasy and the cake was very dry, she did not like my honest reply and started to raise her voice which was very unprofessional, I was so shocked with her tone of voice and then she of all people asked us to leave when we refused to pay the service charge and I told her it was discretionary as it said on the menu. Disgusting treatment from what I’m assuming is the manager and I’ve seen other reviews now that have complained about the same woman. Honestly so disappointing as we went for a celebration and someone had to ruin a nice day for us, hope she gets some help with herself or finds a job more suited to her hopefully away from members of the public. Any further questions please email."