"Okay. The last time I wrote a review for the Lough Erne Resort was in 2014. The title of my review then was, 'Oh dear ', so one would have hoped that after so long, my new title might be somewhat more positive. Sadly not. It 's such a pity that my current comments will almost replicate what I had written that first time, as the resort has much to offer, I 'm sure. But there is also much to be done to improve things, at least where dining out is concerned. During these present difficult times when people are tightening their belts, it 's absolutely essential that customers receive an accurate bill, not least of all because every penny counts. Maybe it 's understandable if a mistake of a pound or two is made we 're all human after all, but discrepancies of larger amounts should never be overlooked before the customer receives the bill (or bills, in our case! My last review contained my complaint about a £25 overcharge. This time (and I 'm trying to condense this explanation we were confronted with a bill that included 2 bottles of wine at £43.80 each that we hadn 't ordered, plus other food that we had not consumed during our lunch. In other words, I believe we were given the wrong bill (which we weren 't given a copy of to keep but when this was pointed out we were then told that we had a separate bill for desserts. So, 2 bills, one of which was totally wrong and no real effort to offer an apology for what would have been a huge overspend on our part. Suffice to say, we did not want to make a big fuss as we were treating our own guests to the lunch, so we paid the final bill and left. My husband followed this up with a diplomatic e mail to the resort a few days later, and this was consequently replied to, by phone, from a lady who works there. I usually try to be as positive and honest as I can when I write these Trip Advisor reviews and I do not mean to seem complaining just for the sake of it. However, for improvements to be made (especially in the hospitality industry they need to be pointed out. I acknowledge that staffing is a major issue at the moment for many hotels and restaurants, but if an establishment is 5 star, then staff need to be practiced in all elements of a 5 star service. The Lough Erne Resort is undoubtedly in a beautiful location and it is obviously very popular for big events such as weddings etc, but it needs to get its act together for all of its clientele, even if it 's only a lunchtime meal for only 4 guests."
