"My car, along with others, was broken into in the hotel garage. I was already wary as there was evidence of previous break ins broken glass so I parked in a space close to the hotel entrance and in view of cameras. The garage appeared secure as you couldn’t get in or out, on foot or in the car, without using the camera/intercom. I was alerted to my car alarm by an app on my phone at 2am but didn’t see the notification until 4am. The night receptionist had seen the attack on my car on the cctv and had alerted the police who attended and arrested 3 men. Full marks to him for his vigilance. It was a pity that the receptionist who took over from him was completely lacking in empathy and had no concept of customer care. Here’s why: Having checked my car, it was un drivable due to the drivers window and frame having been forced outwards by the thieves in order to gain access. I spent an hour trying to bend the frame back and getting the glass back into the frame so that I would be able to drive the car. After this I got details of the police station and decided to check out @5am because I had unavoidable work commitments that day and would have to go to the police station first. So far I had no negative feelings towards the hotel. The break in was not their doing, and the night receptionist was more than helpful. Having spent 2 hours plus at the police station, I returned to the hotel to request the use of a room to shower and change. When I knew my car had been broken into, I only had time to clean my teeth and quickly pull on the previous nights clothes. I now had to be presentable for a day meeting clients . This is where my opinion of the hotel and it’s customer care hit rock bottom!! I was told it was not possible because the rooms had been serviced it was still before check out time ! The duty receptionist knew of my plight but had zero empathy. I asked how much it would be to hire the room because I now needed to shower and change so I could go and do what I came here to do. Her only response was “it wasn’t our fault” I am a reasonable man, but the kind of day I’d had so far, I wasn’t prepared to accept that. Besides, I NEEDED TO SHOWER AND CHANGE. Eventually, after leaving me standing at reception with my bags for half an hour, the duty manager reluctantly allowed me the use of the room I’d earlier checked out of after all, they didn’t have to clean the shower or replenish towels in the first place. For the Hotel Apogia Paris, it was too little, too late for what would otherwise have been a positive review thanks to the night receptionist who deserves a medal. He even said sorry and offered a complimentary breakfast when I returned from the police station. Unfortunately he had gone by the time I returned. The 1 star is his alone !!"
