Kingston upon Thames Kingston upon Thames
Queens Head Kingston

Queens Head Kingston

United Kingdom, KT2 5EY, Kingston upon Thames

Pub • Vegan • British • Vegetarian


"We stayed here for a weekend so we could visit Kew gardens and Hampton Court Palace. Its difficult for me to rate this place because most was great but some not so good. On arriving here we were greeted and checked in by a very friendly young man, he offered to take our bags when he showed us to our rooms. He explained how to work everything like the coffee machine and the great air conditioning which was a god send due to the hot weather. He was very knowledgeable of the area and took the time to talk to us. The breakfasts were delicious and we were served by a young girl on 2 of the morning who she was very pleasant and helpful. On our last morning a young man served our breakfast. The beds were comfortable with lovely crisp clean sheets. The shower was great with plenty hot water and lovely white fluffy towels. Toiletries are shared so I didn't use them. The free mini bar was an added bonus. The room had everything you needed for a short stay (Hair dryer Iron Ironing Board and a safe) Now the negatives: No shelf in the bathroom to put anything but we could live with that. Although the inside of the shower was clean the skirting around the shower and bathroom was very dirty with a lot of dust. The carpet was filthy so we kept our shoes on. I dropped a sweet that rolled under the bed and because I couldn't access it I pulled the bed and OMG! there was about 10 years of dust and debris under the bed I was gob smacked! The difference in colour was unbelievable. What a let down by housekeeping! Its a good job it was our last morning or else it would have put me off staying. Management need to be aware of this and housekeeping trained to do their job better or given more time to do a better job. The manager did not check us out or I would have mentioned it to him, the guy who served our breakfast checked us out. We stayed in room 6"