"we have booked about groupon, sunday lunch for 4, we are native, but have never been in this hotel. the hotel has 4 stars and we have it for a good opportunity to try somewhere new. unfortunately we were disappointed! the dining room left... much to wish, in contrast to the photos of the website they had no tablecloths, some tables with linen serviettes, but the majority with cheap paper serviettes. after previous booking was not prepared for us. I had mentioned at the time of booking, it was my daughter 12 birthday! an opportunity to eat as a family at lunchtime. the menu is an A4 paper, really a menu in a 4-star setup should be displayed within the regular menu, as it can be changed regularly. the no beverage menu is also available! my man ordered a beer that he called stale. I ordered foam water because I didn't have a drink menu to choose something else. we ordered two suppen, both came with rolls and butter and enjoyed by our girls. I ordered the pate (what I didn't have) served with 3 pieces of stabbread and poor quality pate. also not enough wobble jam. herr ordered the prawn cocktail, it was quite average, but again served with stale brot. main course, 2 chickens, 2 bark meat roast dinner. the disappointment of my girls has said everything. there are no contingencies offered, but we have asked for horse-radish, not to ask if something else was required or told about other contingencies. the bratkartoffels were hardly roast, no maic, the veg was safe frozen and the serving was small, the bark was tender, but the rest of the food was very disappointing. the huh went well, but both girls pressed their disappointment with the kartoffels and veg dessert was ice, lemon tart or fruit salad, we all decided for the lemon tart, it was nothing special, and my guess is that it was frozen. there was no tea or coffee offered and we could have ordered some at an additional price. Nobody welcomed us when we came in and didn't say goodbye. we would come back, probably not if the environment improved, quality improved, service improved and eating improved. Personally, I feel very sad when I have to write such a negative review, but the owners have to sit and listen. for sale on groupon means in the rule of one of two things, they are new and looking for customers or an established place that fights. While the hotel has been in the opposite for many years, I cannot answer the question of the property. the dining room should be packed with locals who come for a good lunch. £20 per head with much better quality budgets offered with good 4 stars hotel service and on the sale drinks then they do not have to rely on groupon! standards must be consistent on every table and I expect a table cloth in a 4-star hotel restaurant. maybe a little background music and a dress code, no baseball caps, no west and no shorts, except smart! then wait employees have to be trained for 4 star service, both employees were in order, but this is not good enough. the owners have a choice, hear or sell goods by groupon, but in the long term this is not good business sense. it could be such a great place."
Kingston upon Thames
