"Gusto is always a treat, and I find they are one of a handful of restaurants that can cook a really decent lasagne. Our lunch didn 't start well, though, when lasagna wasn 't available to be replaced with a mediocre arrabiata , and despite only being 1/3 full, service was so painfully slow, we had to change our plans for the afternoon. The little niceties do you need more drinks? , How is your food? or sorry for the delay, your food won 't be long simply didn 't happen, and we felt quite let down by poor service, without any apologies. I 'm sure this isn 't typical of Gusto, and we 've had many good meals here and surely will in the future , but I think it would be a good idea for managers to refresh servers ' minds of how the small courtesies and communications can make or break a dining experience. On this occasion, Gusto got it quite wrong, and I hope they can take this constructive criticism on board. We 'll be back, but I don 't think we would be too tolerant if this hopefully one-off experience was repeated. A bit more effort please Knutsford."
