"From the outside, this restaurant looked so inviting, warm lighting, and a sleek authentic italian-style decor that made us want to have dinner here. Unfortunately, pizzeria Aurora did not live up to what we had hoped. We were firstly greeted by staff with a cold smile, taking us to our table, handing us a very long and confusing menu that was really hard to understand. The atmosphere, while good, was way too busy for the evident capacity of the restaurant, and it seemed that there was a complete lack of staff for the guests. The whole evening me and my family felt like an inconvenience to the rude and rejecting staff members when asking for a drink, and we felt rushed in our ordering (besides one waitress who was really kind and patient). Once we had ordered, it was quite a relaxing wait, watching the ambience and food coming out, but it only went downhill from there. Me and my mother were given our food, prawns and a risotto, and thought we should wait before eating, as my father and my brother had ordered pizzas. After 10 minutes, we began eating our food, both pizzas still not arrived. The risotto extremely undercooked and bland, and the prawns not cleaned properly (black and brown juice when I tried to shell them, and a gritty texture). The waiter cleared our food after 45 minutes, still no pizza had arrived, we were considering leaving because the service was extremely poor- it was so difficult to raise the issue to a member of staff as they were forever running around and avoiding eye contact with tables. Finally, after an hour, the pizzas arrived, though they were tasty, a meal is meant to be served together- not in two separate courses. It was such a shame, as we only visited Sorrento for a couple days, and this was a ruined evening, we even considered not paying, but didnt want to ruin the night even further by causing an argument- it seemed like many tables were also unhappy, one table of 6 walked out, and another arguing with the managers at the front desk about the bad service. Once we had asked for the bill, it was given to us by an older lady, presumably the owner, who seemed extremely dismissive and stared at us for a good few seconds after handing us the receipt- with not good value for money, costing us $145 overall. We absolutely did not leave a tip, nor did we eat desert which we had planned to, and we most certainly will never be visiting this awful restaurant again- would much rather go to other places just down the road with superb service. Do not dine here, you will regret it!!!"
