"We booked a table for adults a good week in advance for lunch having advised there were vegetarians in the party. So much went wrong, I’ve highlighted only a few issues below: When we arrived we were advised that we had not...‘pre-booked’ the vegetarian food, hence we could only order of the Sunday menu, on which there were only choices, a salad from the first course or a vegetarian roast which consisted of more veg and an extra Yorkshire pudding. Nit great but we would make it work. Drinks arrived and given that it was the hottest day of the year, there was no ice, as the machine was broken why they couldn’t have gone to of supermarkets within less than a minute drive and just got bags of ice to pop in the freezer was a surprise. drinks went back as they were warm. Our waiter, Ben, who had been working there for months could not answer ANY questions and was in and out referring the questions, which took the ordering process ages and was made obvious to us that we were being ‘difficult’. eventually the food came and what was described as ‘garlic chips’ turned out to be shavings of potato literally about a cm long. When we asked were the garlic chips were, we were told the shavings were the chips. So frustrated we ordered a few extra rounds of roasted potatoes to be told it would take time as the chef was busy!! As we had our food in front of us, we asked if they could prioritise and at this point the owner came out and asked ‘what do you want now?’ We advised her of the issue and how the menu description was not reflective of the food we had ordered and that we would like some roasted potatoes. We were asked very rudely if we ‘wanted the food’. Again I explained and again Karen asked if we wanted the food. Again we asked for sides of roasted potatoes. Karen’s whole demeanour and attitude made us feel so uncomfortable that we decided to pay and leave and a member if our party went into the rest to ask Karen to prepare our bill. We left having felt unwelcome, by both Karen and Ben. It was made clear to us we were being difficult and the tones and demeanour of Karen left all of us feeling that we were being treated differently because of who we were. hands down the worst experience."
