St Leonards-on-Sea
Azur

Azur

St Leonards-on-Sea I-TN38 0BU, United Kingdom

Cafés • Vegan • Seafood • British


"Called to book a table and the young lady who answered phone said ‘ello’ that probably should have been the first alarm bell. Arrived and was greeted by a very nice guy called Jayden who greeted us by name as we walked through the door, restaurant was empty apart from one table of 8 and another table with two people sat drinking cocktails. Jayden, very attentively came to the table to ask if we would like to order drinks and we ordered a couple of cocktails. 5 minutes later Jayden again asked if we was ready to order and we suggested that we would like to order the 35oz Tommerhawk to share, Jayden turned and spoke to the two people sat drinking cocktails and it then became apparent that one of those drinking cocktails was the CHEF and the other the BARMAID. The CHEF told Jayden that he couldn’t do the steak so we looked at an alternative option, we suggested that we would like the meat platter, again Jayden turns to his CHEF to ask however the CHEF declines again. At this point I’d had enough so I said don’t worry about it we will finish our drinks and we will go and eat elsewhere. The CHEF gets up and makes his way to the kitchen, Jayden could not apologise enough and you could see that he wanted the ground to open up and swallow him whole. He apologised several times and clearly felt very embarrassed. Jayden then goes to the kitchen and speaks to the CHEF again and comes out to say that the CHEF has decided that he can do a meat platter now and that it would be discounted from £33 to £25 for the inconvenience We politely declined and said no thank you we have already booked a table for elsewhere. As we finished our drinks Jayden came over one last time to shake my hand and apologise for the awful experience that we had received. I sincerely hope the owner of AZUR read this as they have a VERY GOOD front of house in Jayden who deserves the support of the staff around him, however they also have a CHEF that needs a serious talking too or needs to find an alternative career. SHOCKING."