"4 of us went for lunch at 1pm today. It was fairly busy but not full. My husband and I had been 2 weeks previously with friends and had a long wait, we just assumed that was a “one off”, the food was good when it arrived, so we chose to visit again. It clearly wasn’t a one off. Today we waited for over an hour. We had to ask how much longer we would have to wait, no one came to us to apologise or explain until we queried it. Then we were told the food would be out in a few minutes. Then we were advised another table was to be served and then us. We were told it was because they had been busy! The food finally arrived. 2 of us had venison casserole with mash and seasonal greens. We were so hungry by this time I thought I would be happy to eat anything. The food had either been sitting around for a while (like us) or had been reheated, just not enough. The venison dish was cold in the middle , the mash was just warm. We just couldn’t eat it. Also it wasn’t a casserole, it was just a mass of overcooked meat, and a strange texture. My brother had fish cakes which he said were nice but it was served with a green salad that had been drowned in dressing and it all looked a bit sad. He ate it saying he was just glad he hadn’t ordered the venison! My husband had the steak sandwich which he thought was ok. We would normally have ordered puddings but by this time we were so disappointed with the whole experience that we didn’t want to stay any longer. When we went to pay, and expressed our disappointment, the staff member apologised and knocked money off the bill. What we really wanted was a lovely meal and an enjoyable visit. We won’t be back anytime soon I’m afraid."
