"We decided to order from The Cottage restaurant tonight. After searching Google for the best curry in Warrington, we found The Cottage among the top recommendations. The restaurant offers a mix of Indian cuisine and other dishes, such as Sunday roasts. Strange from a curry house ? When we called to inquire about delivery, we were informed that card payments were only accepted online, and that phone orders required cash payments due to their lack of secure card payment processing by phone. This clarity on their payment methods was appreciated. When I attempted to pay via their website, I was frustrated to find that it required a PayPal account and did not allow direct card payments. The online ordering process was cumbersome and kept crashing. Ultimately, I called and placed my order over the phone. and paid cash The person who took my order was friendly but appeared to be multitasking, as he was also serving customers and talking to others in the background. He even mistakenly referred to me as madam despite my giving my name as Mr. indicating a lack of attention. and leaveing on on hold at times while multi tasking Ordering the takeaway was straightforward, and I was told it would take about an hour, even though I live only 25 minutes away? After an hour had passed, I called to check on the status of my order. I was told the driver had left and then after checking with his colleagues, he confirmed my address and apologized for the delay, stateing it being a busy Friday night. We ended up waiting 1 hour and 25 minutes for the delivery. and being told hes waiting for a driver did they forget ? Hence being told 3 things drivers left,adress correct,waiting for driver)? When the food arrived, the delivery person quickly took the money and left. Upon opening the food, we found the portions to be small compared to other local curry houses. The food was cold and bland, which was disappointing given the positive reviews. It seems that the in-house dining experience might be better than the takeaway, as the food was neither hot nor flavorful. The lengthy wait and the quality of the food did not justify the cost. Nor wait A potential way to improve our experience would have been to waive the delivery fee due to the delay. The quality and portion sizes of the food were unsatisfactory, especially considering the price. Additionally, the naan bread was awful—cold, thick, tasted strange and not at all what a Peshawari naan should taste like. In conclusion, I suggest visiting the restaurant in person to collect your order or dine in, as the positive reviews likely reflect the in-house dining experience rather than the takeaway service. For management, I recommend either reassessing the takeaway service if long wait times continue. And ensuring that the food is delivered at the correct temperature and in adequate portions. Based on this experience, I won’t be ordering from here again. Based on this first experance again i told them it was first time what a shame ! :"
