Entrecôte Ca. 400G
Rheinzeit

Rheinzeit

Große Neugasse 42, 50667, Köln, Germany

Deutsch • Mittelmeer • Europäisch • Geeignet Für Vegetarier


"TL;DR DO NOT EAT HERE. Plates delivered without requested modification to leave off potato and covered in gravy which was not mentioned on menu. Ended up still being charged for meals we couldn 't eat due to dietary restrictions. Let me preface this review by saying that I 'm German. Brought up and live in the States, but I identify as and still speak German and have family here. The service here today was incredibly slow. I ordered (in German) a plate of Nürnberger sausages with sauerkraut and no potatoes for myself and one for my wife, as well as some buffalo mozzarella as an appetizer. After our appetizer was delivered, we watched the table next to us get cleaned off, re sat, order food, and get their food delivered a full 15 minutes before our sausage plates arrived. When they arrived, both plates had mashed potatoes, which I definitely asked to be removed, and the whole plate was covered in gravy, which definitely was not specified on the menu. When I brought this up to our waitress she actually grabbed a menu because she didn 't believe that the gravy was not mentioned. It wasn 't. The picture of the entree in question also had no gravy. Then, I told her we had to leave and I wanted to pay for my appetizer at which point she offered to have our plates remade. After being sat for well over an hour, I declined saying we had to go, and her response was, why? I again asked for the check and ended up being charged for both plates that we couldn 't eat because of our dietary restrictions. At this point I just wanted to leave so I paid begrudgingly and we left. Terrible experience and will not go back."