Gillardeau Austern
Wilhelm

Wilhelm

Schloßpl. 1, Berlin, Germany

Wein • Deutsch • Getränke • Desserts


"We left after the first course. The service was shocking… absolutely like never I have experienced. We were seated and left for 15 minutes. Finally when somebody came they had no idea how to advise us on the wine selection. Eventually we were poured a little to try and It was white wine and it was warm… after explaining this we were told it’s because the fridge is broke but if we sat it in the ice bucket it would eventually get colder… we were left for another 10 minutes.. nobody explained how anything worked and what we should expect (it was a Christmas set menu) We were brought bread and asked if we wanted more butter, we said yes and the butter never came. First course came. Very average and one mussle. It’s now 45 minutes and the warm wine is still sitting in the bucket un-opened. Somebody beside us is paying and asking the waitress is there a shortage of staff, or is it because it’s such a newly opened restaurant that things are so bad. Two other tables are also clearly upset at the fact they have entered, been seated and not being attended to. Not even water. After looking around it seems nobody is eating. People are just talking and waiting and looking agitated at the lack of service. At this point we decide to leave to avoid anymore disappointments. It’s such a shame because it’s so hyped and this was supposed to be an amazing, beautiful evening. Lastly, we never complain. Feedback is so important and this space has potential to be exquisite. But, right now it absolutely is not."