"Have a pizza MILANO!!! ordered. My husband brought the pizza home and unfortunately it was completely different than what I ordered. I called and all I got was: No, our menu includes Milano with ham, mushrooms and onions I said that on your website about Milano it says: Parmesan, Parma ham, rocket and fresh tomatoes. no, that 's really true, I 'm sorry. Enjoy your meal Have you gained a satisfied customer who will order from you again in the future? NO. Of course, I ate the pizza anyway because I don 't waste food. That was okay. For you in the future: I would have been happy if you had apologized even once. 1. We are sorry for the inconvenience, you are welcome to get a €5 voucher for your next order. 2. We are sorry, we would like to give you a cola as compensation. 3. or just apologize!!! You have to work SOLUTION-ORIENTED. This is the only way to win a customer back from a situation like this. Mistakes happen, but you have to own up to them and not give the customer the feeling that they are lying."
