"It's a shame that our experience was so extremely bad. That didn't have to be the case at all. We were ignored at the entrance and not shown a seat. We asked at the bar where they said we should just sit down. Even then we were ignored by the waitress. Apparently you can order online to the table, which we had to do as no one had taken our order. The restaurant wasn't even half full. Ordering online is a fun idea, but rather difficult in practice because you had to pay and tip beforehand without even seeing the food (there are no pictures) or being able to speak to waiters (you can only do them Call to the table AFTER ordering online). Until then, we assumed that this was just common practice in this deli and ordered online. When we had already been sitting for about 20 minutes and had long since ordered/purchased the food online, a waitress showed up and asked what we wanted to order. That's really too late and any previous attempt to discreetly draw the attention of a waiter or waitress was skillfully ignored/looked away. In total we waited about 45 minutes for a salad and a burger. In the meantime, we saw other guests being ignored in the same way and sometimes simply leaving again. Then our food was brought and the cutlery was forgotten. We had to actively approach a waitress to ask about this. That was the last interaction with staff until we left (we had paid online). The portions are small and the Caesar salad in particular was more of a side salad in terms of portion size. The fries are steakhouse fries that were very doughy and not crispy. Nobody asked, nobody was attentive, the food is medium. So far our worst restaurant experience in all of Dresden. The sad thing is: the potential is there. At least the waiters seemed friendly, but there was no thought of service towards us. We would have liked to have ordered more food but the staff didn't seem to care. Luckily, according to the other reviews, this isn't the norm it's just a shame that it was particularly bad that evening."
