"I do not write any criticism, except very well recommended for the people. this time I write because I don't want people to repeat my WORST experience (end feb 2020.) 1) food (bath quality and much too far to call it authentic:) (i) sashimi (salmon and tuna:) warm. sashimi how can they serve the customer? they were warmer than the room temperature and juicy. I suspect that they will drain the vacuum packs sashimi immediately after we have ordered, so they are warmer than room temperature. (ii) octopus ball (eur 7-8:) too soft and oily. should be crispy outside and soft inside with a piece of octopus stuffing. in the round it tasted like a flour ball, no otopus and taste at all. (iii) deep baked chicken (eur 7-8:) we could see that they only fried deep 3 pieces, then tear them off, around 7-8 small pieces. so all were not quite pc . as I 't accept mc dona *ds to sell me 12 chicken nuggets by making the half of 6pc. (iw) shabushabu (jap hotpot:) it is not in the menu, can still order as eur 27/person. we ordered for 2, then the part very small, only about 10 small pieces of bark meat, and the pot is almost empty only a few pieces of sweet and very diluted soy sauce suppening base (the picture in trip consultant gallery this shabushabu is no longer relevant.) 2) drinks: only warm tap beer available (eur 4.50) also no cold glass. we were forced to pay more and our beer for frozen top beer (eur 5.) we ordered two bottles (780ml) sake, which cost us 70 eur each. that's too expensive. 3) service: extremely slow and rude. the short hair queue was very rude at the beginning. no cold glass for warm beer, just bought us a few warmer beer, even we did not ask her. lied about shabushabu takes 45 minutes to prepare us and hope not to order?! all the food and drinks took super long time to come. she said no English, only German order Japanese. then we spoke German with her, and she couldn't understand?! when we order a bottle, she said in German, so a bottle? but it is eur 70 per bottle. wtf? we paid 288 eur for 4 and we left with an angry, also we hope we don't get food poison from the WARM-Sashimi. we complain in the restaurant of the chef (about 55 Japanese man with bart,) but he pretended he didn't hear anything from us. Maybe this short hair waitress is be gf or so. Sorry, this is 100% non Japanese standard of service and eat. every euro we spent there is a drop."
