Telefon: +442392822617
Adresse: 9 Clarendon Road, PO5 2ED, Portsmouth, United Kingdom
Stadt: Portsmouth
Gerichte: 8
Bewertungen: 9752
Webseite: https://agora-restaurant.co.uk/
"We visited Agora for a booking that was booked over 6 weeks prior with a deposit paid for a family birthday in the function room. We all got there and for a start your there wasn 't enough chairs for the booking so some of us waited for seats. The chairs came and, in the end, we sat down, the service was very slow and after some time a lady came and took our drinks and food order, She even read it back to us to check and it was all good. We waited and waited and waited then 30 minutes later after chasing our drinks come out. after asking where they had got to we were told sorry it 's busy downstairs. I was like what are we second class citizens as in function room. Then the food come out where my nephews chicken Kabab was wrong and so had to be changed than even worse my meal had been totally forgotten, I sat there whilst everyone else were eating their meals. Some 15 – 20 minutes later my new meal came after everyone had finished, to make things even worse it was clearly rushed and the chicken was not cooked, it was red raw in the middle so I just eat the salad and the chips and left the rest as I did not want to make any more of a fuss as it was a family night out. If I had eaten that I could have contracted salmonella and campylobacter. This is wholly not acceptable! Some comments were made at this stage as clearly had enough and two of the other children’s meals where not cooked correctly and were left. At this stage, the lady stops serving us and a man took over to explain it was very busy downstairs and they could not cope! Again, why was there not enough staff instead of leaving us alone !! We order some more beers, and these do not come. We than order a few deserts and the man says there is only vanilla ice-cream even through your menu states otherwise, so we questioned this for the man to go and check and come back and say all ice-cream was now in stock! We had all had enough by this point and we asked for the bill. The Bill came and we spoke to the manager, the manager was rude and did not show any compassion for the terrible service, like it wasn 't her fault. My meal and one of the kid’s meals then got removed off the bill but we felt this wasn 't good enough. Everyone paid there share of the bill and asked to speak to the manager on the way out, She refused to give the owners name referring him as 'some Turkish guy’ owns the business I told her it was not acceptable behaviour and that we should not have had to pay for drinks we should not have had also that something should be done about the upset and very poor service. The manager took £20.00 out the till and gave it to me not really engaging at all, I went up and gave it to my sister in-law. After reaching out to the owner over emails as we all felt something needed to be done to restore our faith in the restaurant we were again told they had done 137 covers that night and no complaints. They are best in area and we took off two meals and refunded the 3 drinks that didn 't show. Yet in my opinion for the whole disruption and terrible service I thought more should had been done. Not even a sorry. Just a rude manager and family run buisness that cannot cater for large groups. Imagine if it was 15 adults suppose to out 10 and 5 children. We will not be returning."
Alle Preise sind Schätzungen.