Telefon: +441752225627,+441752749017
Adresse: Barbican Leisure Park, PL4 0LG, Plymouth, United Kingdom
Stadt: Plymouth
Gerichte: 5
Bewertungen: 2823
Webseite: https://www.bellaitalia.co.uk/italian-restaurant/plymouth/barbican-leisure-park
"visited your restaurant Bella Italia in Plymouth tonight and all I can say is that I am absolutely appalled by the customer service and wait times. The restaurant was not that busy or full but the staff just do not understand how to run the business. When we entered we were greeted by an unfriendly member of staff who rudely told us that our booked table was not ready, which was fine so we waited. We were finally sat down and ordered drinks these arrived and we placed our starter and main orders. 30 minutes go by and a staff member asks if we would like more drinks we decline as we are still waiting for our starters. During this time a staff member is offering free drinks (lemon cello) to upset customers and the manager is just hiding behind the bar, obviously this is not good enough seems as the few tables that were in the restaurant were all waiting for something. An hour then goes by of us just waiting and we finally decide to cancel the order and leave, when we ask to cancel the kitchen hadn’t even started on the ticket an hour after we had placed it, then as we are talking to the member of staff about cancelling she says that’s £8 to pay for the drinks. The disrespect to ask us to pay for our drinks when we have been waiting over an hour at this point for food that hadn’t even been started. We had our booking for 8:30 and we left the restaurant at 9:45. The fact that this could happen especially on Valentine’s Day is ridiculous and absolutely ruined our evening. I won’t be returning to this restaurant and I suggest you look into how this branch is being run because on multiple occasions the service has not been good in this location, however this evening was the final straw."
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