Telefon: +441690710696,+441690710336
Adresse: Pentrefoelas Road, LL24 0PN, Conwy, United Kingdom
Stadt: Conwy
Gerichte: 4
Bewertungen: 4470
Webseite: http://www.conwyfalls.com
"My husband I stopped here for lunch. I inquired about gluten free food was asked if I had an allergy or an intolerance. I have Celiac disease which is neither. So, I said an allergy but was happy to eat non GF containing food fully aware kitchen could not guarantee cross contamination. The manager then refused to serve me. I did explain I was happy with the situation she very reluctantly rudely agreed to serve me, but made sure I knew I was not getting whole grain mustard, as people with allergies shouldn 't be served it. I did try to explain whole grain mustard does not contain gluten, but she wasn 't having any of it. I 've never been treated as if I can 't be trusted to make my own food choices before. I suggest the manager receives some customer service training. Doesn 't look as though this is the first time staff here have treated customers with dietary requirements with rudeness either. Very poor experience."
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