Telefon: +442476450450
Adresse: Brinklow RoadBinley, CV3 2AB, Coventry, United Kingdom
Stadt: Coventry
Gerichte: 20
Bewertungen: 28368
Webseite: http://www.coombeabbey.com/
"Lovely afternoon tea, but unfortunately the restaurant staff let the experience down. On arrival we checked in at the hotel reception at 2.50pm and produced a Virgin Experience Days voucher. The receptionist suggested that we go and check into the restaurant and she assured me that she would bring us the printed voucher to us. I also enquired if we could have the knight 's afternoon tea with the voucher that we had and would it cost any more, as it appears on your menu saying it would be £3 extra each. The receptionist confirmed that there would be no extra charge. On entering the restaurant an middle aged Eastern European lady took our order and stated that we would have to forfeit an extra charge. I explained to her that the receptionist said there was no extra charge. She made a comment The reception don 't know what they are talking about. This was the first point of being made to feel uncomfortable. By the end of our afternoon tea, the receptionist had not brought our voucher to us as we were originally advised that she would do so. Myself and my husband got up to leave to collect the voucher from the reception and a young waitress came after us saying My colleague said that you need to come back and pay. I advised her that I was going to reception to get the print out that I was awaiting and enquire as to why I had been miss informed about the charges. While waiting at the reception. The original receptionist had finished her shift. I spoke to another receptionist who said that no voucher had been sent. I checked my email sent box and it had been sent. While at the reception the older lady from the restaurant came after us saying the we had to pay an extra cost. There were several other people at the reception at this point and I felt so humiliated with her behaviour towards me. It was as if she thought that we were going to run out without sorting things out. The receptionist waiverd the charges. To be quite honest the whole experience at Coombe Abbey was extremely disappointing. After the experience I sent an email to the hotel manager on the Mon evening. By Wednesday, still no had any acknowledgement of my complaint so I called the hotel. Was advised that the manager had just returned from his annual leave, but was assured that someone would be in contact with me that day. This did not happen, so I called the hotel again on the Thursday got to speak to the manager who really didn 't seem to be bothered about the poor service that we received. Blamed the problem on the Virgin voucher system and offered us a free glass of prosseco the next time we were there. REALLY!! what a waste of time trying to get things sorted and a waste of money on the purchase of the voucher."
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