Telefon: +441614130000
Adresse: 100 King Street, Manchester M2 4AH, United Kingdom, M2 4WU
Stadt: Manchester
Menü Gerichte: 35
Bewertungen: 27534
Webseite: https://hotelgotham.co.uk
"We had to queue for a while to get in but we had prebooked online on Gotham’s website using a Virgin Gift Experience voucher (and we put the details of this voucher in during booking). We had a booking confirmation from Gotham but the receptionist then said that we needed to bring email confirmation from Virgin on top of the hotel’s booking confirmation (we hadn’t actually been sent one from Virgin so had nothing to show her). The receptionist was dismissive and made us feel really embarrassed in front of all the other people who were queuing. She said there was nothing she could do and suggested we either leave or pay for the afternoon tea ourselves, despite the fact that it had already been paid for. Whilst we tried to find the voucher details online other people in the queue were having similar issues with their vouchers. Eventually we managed to log into the Virgin website to find a code and were allowed in. But by that time the receptionist was visibly p ed off with us and what was meant to be a birthday treat was really stressful and uncomfortable for both of us. We laughed about it during the afternoon tea but it was a pretty horrible afternoon. If your tech and booking systems don’t work very well then just be kind and helpful about it. It was supposed to be a special day that we had been looking forward to and you kind of ruined it."
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