Leonardo Royal London Tower Bridge

45 Prescot Street, London, United Kingdom

🛍 Full, Dining, High Tea, Bar-lounge

1.4 💬 10 Bewertungen

Telefon: +442079595000

Adresse: 45 Prescot Street, London, United Kingdom

Stadt: London

Gerichte: 35

Bewertungen: 10

Webseite: http://www.leonardo-hotels.com/leonardo-royal-hotel-london-tower-bridge

"The restaurant manager for lunch was miserable and unfriendly; sat us on a table and left us, no smile, no enjoy; however Abdul saved the day; he couldn't have been more helpful. You have an amazing asset in Abdul I couldn't have asked for more. In advance of lunch I bumped into Abdul in the foyer as I was looking lost he asked if i needed help it was at this point I said I needed to book for dinner. He didn't just point me in the direction but escorted me where I needed to go and waited until I was being seen. Without Abdul you would have had a complaint from me about the afternoon; however as it was he was truly amazing and i could not have asked for more of him; however his colleagues need to take a leaf out of his book. If customer service isn't their forte then they should not be in the hospitality business"

Joanne Joanne

Food menu limited. Service was awful. Would not recommend.

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Bewertungen

Annon
Annon

Had to ask to order food we were waiting that long… food was very average for the price.


User
User

The menu was quite limited, and the service was poor. I wouldn't recommend this restaurant.


User
User

We had to wait quite a while to place our order. The food was just average considering the price.


SallyG
SallyG

We were both pleased with our meals, and the service was excellent—staff were very friendly, thank you! However, the fries were a bit cold.


LouiseS
LouiseS

I was very disappointed with the service at this restaurant. The food took an excessively long time to prepare, and we ended up waiting until the end of our meal for our drinks. We were served by at least three different waitresses, none of whom seemed to keep track of our order. The entire experience was quite terrible, and we ultimately decided to cancel our dessert and take it to our room. I feel like my time and money were completely wasted.


User
User

We were initially charged for our meal because the restaurant was quite busy and we didn’t have a reservation. However, we did have a confirmed booking through OpenTable. After returning 15 minutes later, we were offered a table, but we were told there would be a long wait for our food due to the crowd. Interestingly, based on our observation, it didn’t seem overly busy. I can’t help but wonder if the maitre d’ was influenced by our casual attire of jeans and t-shirts.


DonaldS
DonaldS

We were initially turned away because the restaurant claimed they were very busy and that we didn’t have a reservation. However, we made a booking through Open Table, which was confirmed, and returned 15 minutes later. We were then offered a table, but we were informed that there would be a long wait for food due to the restaurant being busy. Interestingly, it didn’t appear to be overly packed from where we stood at the reception. I can't help but wonder if the Maitre D was put off by our casual attire of jeans and T-shirts.


User
User

the restaurant manager for lunch was annoying and unfriendly; we sat on a table, and let us not smile, no pleasure; but abdul saved the day; he could not have been more helpful. you have an amazing facility in abdul, I wouldn't have asked. in front of lunch I came in abdul in the foyer when I saw myself lost, he asked if I needed help it was at that point, I said I had to book for dinner. he not only pointed me in the direction, but accompanied me where I had to go and waited until I was seen. without abdul you would have had a complaint from me about the afternoon; but since he was really amazing and I would not have asked of him any more; but his colleagues must take a leaf from his book....


SharonH
SharonH

The restaurant manager for lunch was miserable and unfriendly; sat us on a table and left us, no smile, no enjoy; however Abdul saved the day; he couldn't have been more helpful. You have an amazing asset in Abdul I couldn't have asked for more. In advance of lunch I bumped into Abdul in the foyer as I was looking lost he asked if i needed help it was at this point I said I needed to book for dinner. He didn't just point me in the direction but escorted me where I needed to go and waited until I was being seen. Without Abdul you would have had a complaint from me about the afternoon; however as it was he was truly amazing and i could not have asked for more of him; however his colleagues nee...

Kategorien

  • Full Genießen Sie eine köstliche Auswahl an authentischen Aromen mit unserem sorgfältig zusammengestellten Menü. Verwöhnen Sie sich mit einer Vielzahl von Gerichten, die zur Perfektion zubereitet wurden und für jeden Gaumen etwas bieten.
  • Dining Genießen Sie ein vielfältiges kulinarisches Erlebnis mit einer Fülle an köstlichen Gerichten, die aus den besten Zutaten kreiert wurden und sowohl klassische als auch abenteuerlustige Gaumen in einer warmen und einladenden Atmosphäre erfreuen.
  • High Tea Ein bezauberndes Nachmittagserlebnis mit einer Vielzahl von feinen Tees, gepaart mit einer exquisiten Auswahl an Fingersandwiches, zarten Gebäckstücken und frisch gebackenen Scones, serviert mit Streichrahm und Marmelade.
  • Bar-lounge Erleben Sie eine entspannte Atmosphäre in unserer Bar-Lounge, wo Sie sich bei einer erfrischenden Auswahl an Cocktails, edlen Weinen und Craft-Bieren entspannen können, ergänzt durch eine Vielzahl köstlicher kleiner Teller und Snacks, die sich perfekt zum Teilen eignen.

Ausstattung

  • Beer
  • Cafe
  • Wine
  • Visa Card

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