Telefon: +441727869272
Adresse: 2 Beech Road, AL1 4AH, St Albans, United Kingdom
Stadt: St Albans
Menü Gerichte: 35
Bewertungen: 26
"Wow, what an experience! This was probably one of the worse meals I have ever had the miss fortune to try and eat! Firstly, I would like to say, yes, great value for money meal deals and yes, the front of house staff were very friendly and accommodating. However, you have to be able to eat the food. This was our Christmas celebration with my mum and complete ruined. The food served was completely uneatable. Two of the meals were vegetarian and we were looking forward to what were ordered. The starters were so greasy we could hardly eat them… so we thought try the mains…. Oh, what a mistake! The chef had put a whole raw chopped chillie in both our meals. I like a curry like most people but in pasta! Seriously, I almost cried and chocked on how hot the raw chillies were. I tired to take out as many as I could but seriously it was uneatable. We explained the situation to our waitress and I asked if the chef could try the chillies…. She came back and we were told… “yes, the chillies are very hot”…. In the meantime I had to go and order at the bar some chips just to have something to eat! Yes, we were offered a pudding (but I had already paid for that at the bar). I didn’t really want a pudding, we just wanted something decent to eat…. We had a free pot of tea on the house.. In addition to having one of the worse meals I have ever tasted, the chef…. Wow… I am sure the inspectors would have a field day looking at the standards of who is cooking your food. The chef walked out into the restaurant area and I was a little shocked. Not only did he look like he hadn’t seen a shower in months, (sorry, not sure I should say that) and the clothes he was wearing were discussing! The service had only just started, seriously…. Please have some just basic standards. Hygiene……. I didn’t want to creat a fuss and yes, I should have at the time… but paying for two meals we couldn’t eat and being offered a pudding that I had already paid for and then just given a pot of tea on the house… seriously …. The first port of call when a customs is given a complete uneable meal is… can we get you a different main…. No, that didn’t happen, then the secondly option is, the meal that you couldn’t eat is on the house and please goto the bar for a full refund… no… Really, really disappointed with the whole day which was completely ruined …. I understand sometimes things go wrong, however, it is how you correct the problem that stays in peoples minds…. Seriously, rubbish."
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Peter
Very nice pub for all the family. Staff are very helpful and friendly. Nice food, too! Highly recommended
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Bewertungen
Saz
Pub quiz. Always a great night with friends. Good food and drinks. Team are always welcoming and friendly.
Q1447UCkathleenh
Great experience here today. I took my team out for a work lunch and the food was lovely. Staff were polite and friendly. We will definitely be coming here again.
Dean
Food was lovely, lots of variety on the menu which is always good when dining out as a larger group. The ginger lady that served us was amazing, couldn’t be helpful enough. Speisekarte ansehen
Elaine
Lovely visit,good food. Made to feel welcome. we had no issues with any thing on our visit Staff work extremely hard to see to our need. We do feel that they were under staffed only 2 on the floor . We have used them before and will again.
scaleyscales
Sunday lunch. Vegetables were not cooked enough. Good service and range of beers, especially non or low alcohol. Clean and welcoming. Overpriced for the quality provided. I would go back but make sure these matters were discussed before ordering.
judec278
Went for a quick drink with our young child and was told in quite an unfriendly and sullen manner to leave the area we were standing in and sit in the other side of the pub. Didn’t see any signs stating this. Seems like a family friendly pub from the outside but isn’t really. A friendly smile doesn’t cost the earth, guys. Won’t go again. Speisekarte ansehen
Matt
Looks lovely from the outside, but then me and my family (including three young kids) went inside for an early dinner and it all went down hill from there! Took ages to order our drinks and then they all came at different times. My wife’s starter came out with the mains with no apology, my ‘medium’ steak was burnt to a crisp and all through this we had to contend with bored looking staff who made no effort to make us feel welcome. The final parting gift was a used nappy my wife found on the floor in the ladies. Not the staffs fault on that front but when we reported it no one did anything to tidy it up and when she asked the manger at the end, he was nowhere to be found with the waiter simpl...
431linzir
Had an absolutely shocking experience on Saturday 20th Aug 22. We was a table of 8 who had arranged a long over due family meal. We had pre booked so they were expecting us. They were clearly under staffed and under chefed however no one told us this when we booked. When we arrived there was a limited menu which we were not pre informed about, with VERY limited options. we all ordered and paid for our meals in pairs and told the lady taking the order we were all on the same table and our meals was to all come out together. Our drinks came all at random times and long pauses in between. To follow was one starter and a main. then 10 minutes later 1 more meal, half an hour later 2 more mains! E...
sharonb1234567892023
Wow, what an experience! This was probably one of the worse meals I have ever had the miss fortune to try and eat! Firstly, I would like to say, yes, great value for money meal deals and yes, the front of house staff were very friendly and accommodating. However, you have to be able to eat the food. This was our Christmas celebration with my mum and complete ruined. The food served was completely uneatable. Two of the meals were vegetarian and we were looking forward to what were ordered. The starters were so greasy we could hardly eat them… so we thought try the mains…. Oh, what a mistake! The chef had put a whole raw chopped chillie in both our meals. I like a curry like most people but in... Speisekarte ansehen
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