"I visited this pub for the first time today. My friend and I met with our sons for a catch up. Initially the staff were very accommodating and waited for my friend's son to bottle feed before bringing our food. My son is 19 months...old and can be a very messy eater, which has never been a problem at any other establishment. Today he was a bit under the weather and wasn't eating,so made a big mess on the floor. The owner made a comment about bringing out a dust pan, when she cleared plates, to which I said yes okay. We had only just finished our meal and were contemplating a pudding when the bill was put on our table and we were told we had to go. The owner had to shut up due to unforseen circumstances, which is fair and can't be helped. We were disappointed as we were having a nice time and wanted to stay longer. We rushed to pay our bill as we were the last people there and I apologised for the mess my son had left, I had no opportunity to clean up as we had to leave suddenly. The owner started to say she was disgusted in the mess and became very rude. She said that I was basically a bad mother for allowing such a mess to occur. I stated that I would have cleaned up if we had had more time. She continued to be rude and said she was taking a photo incase I leave bad feedback. I told her ,admittedly very cross now, to bring out the hoover then and I would sort it. This was ignored and she just continued to say I should have cleaned up. I was shocked and appalled. We all know toddlers are messy and yes my son is the worst, but surely it is not acceptable to talk to a paying customer in such a manner. If I had known we were going to have to leave early I would have made a start on cleaning up, again something I have never had to do anywhere else, despite offering."
