Secret Garden Cafe - Speisekarte

I’m absolutely appalled by the management at this cafe. Someone needs to teach the young lady running the cafe some manners. Looking through the reviews I’m not the first person to pick up on this. If you fancy being spoken down to by someone full of their own self importance then this is the place for you!!

Popped in here for a lunch and although it was busy we were shown a table straight away, table service was prompt, though waitress didn't return with the water we ordered and we had to go and find it ourselves. Food was nice but again nobody came to check if food was ok or if we needed anything further. Overall a nice lunch.

First impressions..filthy stair case that clearly hadn’t been cleaned for months. Unfriendly staff. I went with friends two of us didn’t want a full size breakfast as it is too much for the start of the day for me so asked if I could possibly have a kids one. Needless to say as I wasn’t a kid they wouldn’t do it. I ended up having two pieces of toast and jam. This for a little under £5 was extortionate. Poor service, lots of dogs, cold and comfortless. That’s enough for me never to return. Only plus side is…you can park easily. Speisekarte ansehen

What has suddenly happened to our favoured destination to dine with family friends? Having been regular loyal diners we could never find a flaw… but…! Recently the service , well,we were made to feel unwelcome albeit it was far from busy, we had to wait for 40 minutes for our food to arrive. WHEN it FINALLY arrived, we all agreed it was “nice” … but… nice is a bland word ! We couldn’t avoid overhearing the comments of the customers either side of us , whose disappointment replicated ours. Our 3 rd disappointment in as many weeks.

We visited in December, waited 45 minutes with no sign of our food. When we asked how much longer it would be, we were told 5 minutes, waited another 7 minutes to be told it would be another 10 15 minutes. We decided to leave and find lunch elsewhere were given our drinks free and a piece of flapjack on the house as an apology. We visited again today, hoping the previous experience was a “one off”, however after being seated we heard numerous other customers complaining of waiting over an hour for their food, so decided to abandon ship (pre ordering) and find lunch elsewhere! Surprised there aren’t more negative reviews; unfortunately we won’t try for a third time.

I can hardly put into words what an incredibly awful and upsetting experience I had, after many visits over many years this was the pits!! My mother and I ordered the vegetarian quiche we were told was on offer, a chorizo quiche was brought to the table, the waitress hoping we would accept it, there was no vegetarian quiche! We declined and chose a mediocre hummus panini, this took 25 mins to arrive after the same waitress came in the meantime to take our order!! Not a clue! Food was overcooked and uninspiring, we didn't complain! When I came to pay the waitress, who was supposedly the manageress, she started on me and said we were difficult customers and proceeded to be abusive and sarcasti... Speisekarte ansehen

My husband and I visited on Monday at 11.20am. We waited at the top of the stairs to be seated. A waitress asked us if we had booked. As we hadn 't she said we could go on a table which was booked out at 12 noon. We ordered a coffee, tea, fruit scone and a cheese scone. The drinks were brought with the fruit scone. The waitress took the items off the tray and was about to leave. I asked where the cheese scone was. She said it 's coming . The fruit scone was very anemic looking. My husband said it was ok but not the best. Meanwhile I had drunk a cup of tea and was still waiting for the cheese scone to arrive. We asked again where it was. She said it was being cooked. When it arrived it had be...

Over 38% of reviews rate the experience here as terrible, poor or average. I rate my experience today as appalling. Having had a pleasant shopping experience in the Garden Centre I asked in the cafe if they did takeaway and was advised that they did. I ordered a bacon sandwich and was shocked that the price was £8.95. Despite this, I ordered and having waited nearly 15 minutes I asked the waitress/manager if she could find out what the delay was. She informed me that they did not do takeaway and that they were very busy. I pointed out that I had been told that they did do takeaway. I counted five tables occupied and already with their food or drinks and one table who had waited so long to or...

It was a Monday morning before 10am. As you ascend the stairs at the top there is a large sign asking you to 'wait here to be seated '. My wife and I waited. There 3 people behind the counter, 2 wearing aprons. Two of them looked over at us but with no acknowledgement. We waited. Again the male member of staff this time looked at us, no acknowledgement that we were there. There were only 2 tables occupied so we didn 't wait any longer and went in and sat at a table ourselves. Within a few minutes the male server came over with 2 menus that were thrust onto the table without a word. Then a female server came with note pad and was very polite and attentive. Our order was taken and a table was... Speisekarte ansehen