Stourport Manor - Speisekarte

35 Hartlebury Rd, Stourport-on-Severn, United Kingdom, Wilden

🛍 Sushi, Kebab, Mexican, European

3.7 💬 1050 Bewertungen

Telefon: +441299289955

Adresse: 35 Hartlebury Rd, Stourport-on-Severn, United Kingdom, Wilden

Stadt: Wilden

Menü Gerichte: 3

Bewertungen: 1050

Webseite: https://stourportmanor.com/

"The owners of this hotel should be deeply ashamed of themselves for their incompetence in running, managing, and welcoming guests. The complete lack of professionalism and disregard for customer satisfaction is utterly shocking. Our experience at this hotel, attending my sister-in-law's wedding, was shocking. It seemed like one issue after another, with no sincere apologies or efforts to rectify them. Right from the beginning, the duty manager, Anurag, and the wedding coordinator, Katie, left a lot to be desired. Their dismissive attitude and indifference towards our concerns were evident from the start. It was clear that they simply couldn't be bothered. My partner and I have extensive experience in the field of events management, and we deeply appreciate the immense effort and commitment required to ensure the success of events. However, it is disheartening to witness the lack of concern and dedication shown by the management and staff working behind the scenes. It is apparent that these individuals have little regard for their customers' satisfaction. They willingly accept payment for their services, only to make promises they are unable to fulfill and backtrack on their commitments. Such behavior is not only unprofessional but also undermines the trust. These individuals should be held accountable for their actions. They ought to feel a sense of shame for their disregard of the importance of delivering on promises and meeting customer expectations for someone’s big day! Katie's absence on the day of the wedding also raises a concern regarding responsibilities in the planning process. It seems odd that someone who has been involved in the preparations would then hand over the wedding to a manager who already has numerous other roles to fulfil. In my professional opinion, the presence of a dedicated wedding coordinator is essential on the day of the event to address any unforeseen issues and ensure that everything runs according to plan. I strongly advise anyone considering staying at this hotel to think twice. The management and overall lack of hospitality makes it an experience to be avoided. I believe that entrusting this hotel with the responsibility of managing even a children's party, let alone a wedding, would be a HUGE mistake. The level of incompetence displayed by their management and staff is simply unacceptable. My full review can be found on Tripadvisor!"

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Daniel Daniel

Lovely hotel with great service!!! Excellent value for money!!! Rooms: 5 Service: 5 Location: 5

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Bewertungen

Sue
Sue

Food drinks: Had afternoon tea very nice apart from the scones were so hard we were unable to est Service: 4 Location: 4 Hotel highlights: Quiet


Emanuela
Emanuela

Lovely friendly staff very Attentive and helpful loved our stay and will definitely go back again Rooms: Lovely spacious room and clean Rooms: 4 Service: 4 Location: 4 Hotel highlights: Great view, Quiet


Amy
Amy

Staff was friendly and professional. Old place but we enjoyed our 1 night stay. It was exactly what we expected from the price, location and listing. We chose this place for the parking and price. Rooms: 5 Service: 5 Location: 5 Speisekarte ansehen


Alan
Alan

Nice wedding venue, but the breakfast is by far the worst I've had at a hotel , the food was slow coming out ,a very low quality and the hash brown was still frozen. Which put the whole table off so we left breakfast with just a coffee. Rooms: 4 Service: 1 Location: 4


Sandra
Sandra

I stayed at this hotel recently, the room I stayed in was a nice size it was very clean and well presented. There was coffee tea making facilities in the room but no hot chocolate if you wanted something to drink before retiring to bed at the end of the day. All the staff very friendly, helpful and presentable. There was good food choices offered at breakfast in the evening too. Nothing was too much trouble. Rooms: 5


Jake
Jake

Me and my partner have visited a lot of different hotels in the last few months and I can't remember any making us feel more welcome than Anurag did at reception. And that was before we found out we were receiving an upgrade. Now I understand that's not going to happen every time. Anurag has that skill of talking to customers in the best way. If opportunity presents itself. We'd certainly be happy to stay again Rooms: 5 Speisekarte ansehen


Shelley
Shelley

I stayed in this hotel from Sunday to Thursday this week as part of a trip visiting the area I had a spacious room with very nice bathroom shower with glass screen over the bath. Some areas a little tired but overall comfortable and spotlessly clean. The food was well presented with generous portions and tasty. The staff were very helpful and did the best they could to accommodate all requirements. I would definitely stay here again if I was visiting this area.


Shane
Shane

Update: I stayed here again recently and the room was much better. Perhaps the extension part of the building has better rooms than the original. A much more improved experience Original: I paid £103 per night, for a double and breakfast included. The staff were friendly and helpful. The room, 68, was clean ish on arrival. I say clean ish because my wife is super clean and I compare everything to my home standard! For example, dust on top of the lamp shades not great, but easily rectified. Broken tiles in the bathroom was a surprise and unfortunately when you see things like this you tend to then start looking for all the negatives. So let's stick with the positives. The bed was comfy, the c...


Jamie
Jamie

The owners of this hotel should be deeply ashamed of themselves for their incompetence in running, managing, and welcoming guests. The complete lack of professionalism and disregard for customer satisfaction is utterly shocking. Our experience at this hotel, attending my sister-in-law's wedding, was shocking. It seemed like one issue after another, with no sincere apologies or efforts to rectify them. Right from the beginning, the duty manager, Anurag, and the wedding coordinator, Katie, left a lot to be desired. Their dismissive attitude and indifference towards our concerns were evident from the start. It was clear that they simply couldn't be bothered. My partner and I have extensive expe... Speisekarte ansehen

Kategorien

  • Sushi Erfreuen Sie sich an unserer exquisiten Sushi-Auswahl mit frischen Zutaten, fachmännisch zubereiteten Rollen und traditionellem Nigiri. Jeder Bissen bietet eine harmonische Mischung von Aromen und verspricht einen echten Geschmack Japans.
  • Kebab Genießen Sie unsere köstlichen Kebabs, die fachmännisch gegrillt werden und voller Geschmack sind. Wählen Sie aus einer Vielzahl von Fleischsorten und lebendigen Gewürzen, serviert mit frischen Beilagen. Perfekt für eine sättigende und geschmackvolle Mahlzeit. Speisekarte ansehen
  • Mexican Authentische mexikanische Aromen erwarten Sie mit heißen Fajitas, herzhaften Tacos, pikanten Enchiladas und frischem Guacamole, alles zubereitet mit reichen, traditionellen Gewürzen und serviert mit lebhaften Beilagen. Genießen Sie eine Fiesta auf Ihrem Teller!
  • European Genießen Sie eine kulinarische Reise durch Europa mit unserem exquisit gestalteten Menü, das authentische Gerichte aus Frankreich, Italien, Spanien und darüber hinaus bietet und die frischesten Zutaten verwendet, um traditionelle Aromen zum Leben zu erwecken.

Ausstattung

  • Wifi
  • Wheelchair Accessible
  • Speisekarte

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