Telefon: +441256328989
Adresse: 1 May Place, RG21 7NX, Basingstoke and Deane, United Kingdom
Stadt: Basingstoke and Deane
Gerichte: 6
Bewertungen: 5729
Webseite: https://www.mayflowerbasingstoke.com/
"I have been a patron of this restaurant for the past 25 years, and it has always been a delightful experience. However, my recent visit was quite disappointing. Despite having a confirmed booking, we had trouble being seated as we arrived five minutes early. The restaurant was empty at the time. A large party then arrived, causing chaos and making our experience noisy and hectic. We encountered issues with the kitchen, resulting in some of our starters not being available. When they did arrive, they were disappointingly presented with odd plastic decorations instead of the usual garnish. Our main courses also fell short in terms of portion size and quality compared to previous visits. Additionally, we were charged for bottled water and lemonade when we requested tap water. A 10% service charge was added to the bill, which we questioned due to the poor service we received. The staff became rude and insisted we pay the service charge, despite our dissatisfaction. We reluctantly paid a reduced amount out of principle. Overall, the service was subpar and left us feeling disappointed and intimidated. Despite wanting to support local businesses, the lack of customer service tarnished our experience. Unfortunately, I will not be returning to this restaurant in the future."
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