Telefon: +441761404230
Adresse: 110 High Street, BA3 2DA, Bath and North East Somerset, United Kingdom
Stadt: Bath and North East Somerset
Menü Gerichte: 5
Bewertungen: 3277
Webseite: http://jdwetherspoon.com/
"Where to begin, took my family out for a meal early evening , we have two children under 18. Sat outside in beer garden , children sat nicely and causing no issues at all. Ordered drinks first and then we would order food. Drinks took nearly an hour to get to us . Lovely waitress apologised and said there was a backlog at the bar, we had no issues with that and were in no rush and just enjoying the evening sun. By the time the drinks had arrived and we had then ordered our food it was just after 8.30pm. Very abrupt Shift manager stomped over and basically told us to get the kids off the property by 9pm! I explained that we had just ordered food and she basically said tough , you can take it home in takeaway boxes. Explained that we didn’t want to eat our meal out of take away boxes so she could cancel the order and refund us and we would leave . Shift manager basically told us it was our fault and that there was a quite clear notice in the front door regarding children after 9pm and refused to refund or cancel. Food came in take away boxes and it was basically get your crotch goblins out with no apologies or consideration for the fact that they were sat quietly and outside. On leaving we looked for the said notice at the entrance that was OUR FAULT for not reading but search as we could no notice could be found? I even called over the waitress to assist in our search for said prominent and important notice that was our fault we didn’t read but she too must need spec savers like us as she couldn’t locate it however let’s get priorities straight there was a very prominent sign explaining about the establishments lack of tomato sauce!!! see photo as it’s obviously more important than discriminating against children ! Turns out the said sign was in fact showing as a blank piece of A4 paper as it was presenting backwards due to the front doors being pinned open. see attached photo to review Got stroppy shift manager over again to show that it wasn’t our fault and now she could refund us and have the soggy food in takeaway boxes back as in that state they weren’t even fit to feed a rabid dog ! Shift manager said it didn’t work that way……… after a ‘healthy debate ‘ with myself she seen sense , stomped back to the till and refunded me! Some customer services courses and general lessons in manners and consideration would be my suggestion for the management however the waiting staff were lovely ! So the long and the short of it is if your kids want tomato sauce after 9pm you’re s@it out of luck!"
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