Telefon: +441709533854
Adresse: Bramley S66 3ZL, Rotherham, United Kingdom
Stadt: Rotherham
Gerichte: 3
Bewertungen: 745
"We are a family of four who wanted a meal out together. We came into the pub around 6:00pm to be greeted by a bingo game and quiz that made the place feel like an old people 's home. The quiz host was trying his best to create atmosphere but fell way short with sexist statements about birds of the feathered variety and asking people to shout house in their best Irish accent! Sexism and racism that would be better suited to the 1970 and should be have been left there. The meals came and three of the four were burnt. 2 burgers that were barely recognisable, burger buns black on the inside and a mixed grill with every meat component massively over cooked and the egg was so over done it could be snapped in half. The meals were replaced with an apology and an offer of a round of drinks. As we had just ordered more drinks we declined them and awaited our food. When the second set of meals arrived, two of the three were OK but the mixed grill still had an issue with the steak, this time it was ****** and under cooked. My wife went to complain again to the person who served us who in turn referred her to the manager who was sat at a table with his family. My wife said we had already sent the meals back once but the steak on this was rare. The manager argued that it was medium rare. (no argument really since that 's still not what we asked for At this point the Manager said he was on his day off and didn 't know why we were having a go at him . The fact was we had complained to someone in charge and was passed to him, we didn 't know he wasn 't on duty. The manager was unbending and refused to admit they were at all at fault. He just repeated Why are you in my face . He could see that we were clearly upset by the situation but offered no way to de-ecallate, in fact when we asked to go above him and talk to his boss, we were told that all complaints come to him first so it won 't go anywhere anyway. (apparently he will get in front of it with his boss and smooth things over, only adding to our frustration. We got our coats and left. On the way out he muttered have a nice evening , clearly a sarcastic provocation which in this day and age of customer service was totally transparent and unnecessary but caused an outburst from my wife which is totally out of character. We have been customers of the woodman since it opened and have had the odd bad experience but never as bad as this. I have never seen a manager argue the toss over a steak being Medium rare not rare, the fact is it wasn 't what we asked for and just wanted recompense for the poor quality of service. There has been a steady decline in food standards over recent months but this evening 's meal was appalling. If you are looking for a low rent atmosphere then you have hit the mark. It 's certainly not we have come to expect from this place or Marston but it 's where we are."
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