Telefon: +441252786162
Adresse: 24 Reading Road South, GU52 7QL, Hart, United Kingdom
Stadt: Hart
Gerichte: 9
Bewertungen: 2105
Webseite: http://zaalfleetonline.co.uk/
"Last night, Saturday 04th March I placed a telephone order at 1850hrs for a takeaway to be delivered. The waiter took my order £53.46. I was told by the waiter it would be approximately 1 hour for delivery. After an hour and a half I called the restaurant (Zaal) to find out where our food was. I could here the manager tell the waiter it was just leaving the kitchen and would be with us in 15mins. 20mins later the delivery driver called to say he was outside the block of flats and he’d rung the intercom. Our intercom hasn’t rung so I told him to ring it again, to which he replied, I’ve given the order to a young man with curly hair and glasses, your son!!!!He came and took it for me. I told the delivery driver that I DIDN’T have any children, never mind a son and he’d just given our food to someone else!!!! I asked the driver which Flat this imbecile had gone back into with our food to which the driver pointed to the flat. No. 10. When the driver knocked on their door they refused to answer the door because they knew they’d stolen the food. When I called the restaurant to talk to the manager to explain what had happened. I heard him scream at the waiter to tell me to F**k Off, my food was on the F**king way!!!!! If this is what they (Zaal restaurant) class as Good Customer Service. I would hate to see they class as Bad Customer Service. I have had NO response from the restaurant manager with regards to getting my money back or an apology for his disgusting language. For anyone thinking of using this restaurant I would think again. Absolutely appalling service!!!!!!"
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