Ards
Romas

Romas

4 Regent Street, Ards, United Kingdom

Pub • Steak • Irish • British


"NO SAFE PROCEDURES IN PLACE FOR SEVERE ALLERGY SUFFERERS Start with the worst a mum of two (toddler and baby) attended in our party and informed serving staff that both have dairy allergy when ordering our food. The mum is a breastfeeding mum (on holiday) and has been avoiding dairy in the time spent with us so as not to pass diary onto her baby through her breast milk. The toddler cannot take dairy now that she is on solid food. Unfortunately for us, the vegan meal was served with carrots tossed/cooked in butter, (which in itself should not have occurred given this was ordered as part of a vegan meal), but which was only noticed at the end of the meal after the toddler started to break out in hives. Having been spoken to separately by waiting staff, chef and management, the only recompense was apologies and 20% off the food bill. The serving staff said a note had been made on the docket and the chef said he had been too busy to notice note this was a Tuesday evening at 5.30 and the restaurant was only about half full. Words are cheap and had the toddler suffered a severe reaction that may have required ambulance attendance, the 20% off the food bill would have done little to recompense our family. Thankfully the parents were quick to administer medication. We recommend that the restaurant respond to this review about how their procedures are to be changed to ensure someone else does not suffer more seriously than we did. Thankfully the parents had the correct medication and epi pen with them. The attitude and culture to responding to this incident was all wrong. By consequence, the kitchen is at worst negligent and disrespectful and at best, careless. I would not trust this kitchen with taking adequate respect over anyone's food allergies, intolerances or avoidances, particularly as the vegan meal was served with butter. Food 1* due to the above and while some of us enjoyed our food around the table, the vegan option was noted to have little taste from the vegetables. Service 3* waiting staff attentive and polite, but again didn't seem trained on how to handle our incident and were keen to pass the blame of communication to the kitchen. Atmosphere 3 nothing notable. We were escorted to a comfortable set of tables for our party size, but we left feeling angry and let down by the response and lack of consideration for our allergy sufferers."

Grace Neill's

Grace Neill's

33 High Street, BT21 0AH, Ards, United Kingdom

Steak • Seafood • Healthy • Chocolate


"We have eaten in Grace Neill many times the food has always been very good and we enjoy the live music. Tonight we booked a table for 4 in the restaurant for dinner and enjoyed lovely starters and main courses. The problem arose when we realised that the table was flooded with water, my husband’s trousers were soaking and my dress could have been rung out. We drew this to the attention of the waitress who went and got the manageress. We suggested that the ice bucket was leaking. The manageress said this was unlikely, held it up in the air and then admitted that it was in deed leaking. She offered me some ‘blue towels’ to dry my dress off and when I declined she offered to take me ‘into the disabled toilet’, which I found rather bizarre and also declined. When the bill came £191) no gesture had been made to compensate for soaking our attire. I took the bill to the girls at the till and asked them to have another look at it, in light of our soaking clothes. The manageress returned to the table, with a new bill, having deducted an amount by way of compensation, for which we were grateful, but then she proceeded to comment that I had been rude to staff. Ironically, we found this comment rather rude in itself and also totally unnecessary. Having admitted that our dining experience was not perhaps 100%, it was rather counter productive to then claim we had been rude. It also further exacerbated our dissatisfaction. A disappointing end to what should have been another lovely meal in our local pub. Perhaps some management training in customer service would be useful."

Saltwater Brig

Saltwater Brig

43 Rowreagh Rd, Portaferry Rd, Kircubbin, Co. Down BT22 1AR, Ards, United Kingdom

Pub • Steak • Pizza • Irish


"Travelling from Newtownards through Kircubbin towards Portaferry, you will pass Saltwater Brig. And it would be quite the mistake on your part if you didn’t stop for a bite or a beverage at this long-established (circa 1765, would you believe? pub and restaurant. “The Brig” has a traditional feel, not only in the comfortable interior with a cosy “snug”, main bar and relaxing beer garden with its beautiful views over the Lough, but also in the menu, featuring lots of pub-grub style favourites using top quality locally sourced ingredients. We were greeted by the wonderful Orla, who has been at the helm of Saltwater Brig with Joe for nearly twenty years, and enjoyed one of our favourite white wines, a crisp, summery Green Social Verdejo while we perused the menu. And the chef kindly sent out an amuse bouche of Cream of Chicken White Onion Soup to whet our appetites! To start, the delightful Donna served us a Portavogie Prawn Cocktail with Hand Shelled Prawns, Mixed Baby Leaf Cherry Tomato Salad, Salsa, Marie Rose Sauce, served with Wheaten Bread. We also had a bowl of Fresh Strangford Lough Rope Mussels in a White Wine Garlic Cream, with Toasted Sourdough to mop up the delicious sauce. To follow, the Seafood Combo-an incredible selection of Beer Battered Portavogie Scampi, Crispy Salt Chilli Squid on Asian Slaw, Lemon Black Pepper Crumbed Cod Scampi, Battered Smoked Cod Goujons and Trio Of Dips, came with a choice of side. We went for some golden, crispy chunky chips. And the Pan Fried Seabass Fillets on Herb Crushed Potatoes surrounded by a White Wine Cream Sauce packed with Prawns, and served with Tender-stem Broccoli was delicate and delicious. To finish, the Spiced, Bramley Apple Crumble, fragrant with Oats Cinnamon, came with a jug of steaming Home Made Vanilla Custard Vanilla Ice Cream. And for a nightcap, the extensive Whisky Menu has plenty of old favourites, and some newer drams. Thank you so much to all the team at Saltwater Brig for a great evening of food, drink, and craic!"