"There was a time when Pizza Express used to receive five-star ratings, but unfortunately, this restaurant has fallen victim to its own success. The service is poor, the food is slow even during off-peak hours, and the portions are noticeably smaller and more expensive. Despite ordering a pizza with extra pepperoni, it did not come as requested, and my wife's pizza, which was supposed to have an egg on it, was forgotten altogether. My American pizza had a strong taste of tomatoes. The only redeeming quality was that the side salad finally offered better value after years of complaints. However, the lack of service made us cut our meal short, skipping dessert and coffee. We resorted to paying through the app just to leave, as it was impossible to flag down a server for assistance. It will be a long time before we consider returning to this restaurant, even after being loyal customers for many years. It is a disappointment that the co-founder, Peter, would not approve of."
