"My wife and I dined at the hotel for dinner tonight. We are locals and have eaten here before. The food was good and we both enjoyed it, which is why we are giving it 3 stars. However, there were some issues that prevented us from giving a higher rating. Three issues stood out to us during our visit. Firstly, despite it being a cold winter evening, the outside door of the hotel was left wide open, as was the inside door into the bar/restaurant. This made the room very cold when we sat down at our table. Despite my attempt to close the door, I was told it had to remain open for guests coming in and out. After enduring 10 more minutes of discomfort, I finally convinced a staff member to close the door. Secondly, we were confused by the hotel's policy on service. There were three staff members behind the bar, yet we were told we had to order our food at the bar instead of receiving table service. This made us feel unwelcome and was quite inconvenient. Lastly, when we went to pay at the bar (as there was no table service for the bill), we were simply told the price we had to pay. Something felt off, and after requesting a bill, we discovered an extra £5.60 for a pint had been added without our knowledge. Interestingly, it was the same server who had been reluctant to close the door earlier. We urge you, dear reader, to form your own opinion on our experience."
