Bolton
The Horseshoe

The Horseshoe

395 Fold Road, Bolton M26 1FT, United Kingdom

Fish • Beer • Coffee • British


"I 'm really disappointed that this didn 't live up to the recommendations! We came as a family of 5 and I ordered the chilli. We weren 't told that this was going to be spicy. The food arrived and looked lovely with generous portions. Unfortunately, the chilli was ridiculously hot. We approached the staff and asked for some sour cream and was told the chefs were already making one and they would bring it over to me. This indicated that they already knew it was too spicy...after 10 minutes we asked again and was told that they were still trying to make this. We had to go up again everyone had finished their meals at this point and we we were then told that they had unsuccessfully tried twice but they couldn 't get it right. There was no attempt to put things right, I only ate the chips and rice and left a whole bowl of chilli when I raised it again with a staff member who just said oh and walked off. The man that cleared the table was also told again that the chilli was far too hot and his response was oh . He didn 't return to clear the rest of the table. Having worked in hospitality I have always gone above and beyond to rectify issues and this is what has frustrated me more then anything. The rest of the food looked lovely but the experience attitude of the staff means I can 't do anything other then leave an honest review. Very disappointed! Food: 1 Service: 1 Atmosphere: 4"

Hong Hu

Hong Hu

88 Winter Hey Lane, BL6 7NZ, Bolton, United Kingdom

Tea • Meat • Asian • Chinese


"having positive experiences with Hong Hu .my two friends and I ,ordered for delivery from the new menu. I ordered from the Ok Dishes section. Which states deep fried in batter as the heading and lists a choice of beef, chicken , prawn ,and pork .so I ordered pork and some chips to go with it we quoted the numbers on the menu. My friends chose crispy beef with egg fried rice and chow mien with three different meats in it . When the order was delivered .there was no receipt so at first hand ,couldn’t confirm what we had ordered we had reckoned the cost and the girl we spoke to confirmed that ,so we gave the delivery man that amount along with delivery cost and a tip on dishing mine out ,I soon realised I had been given king prawn in batter which I loathe. My friend with the chow mien found there was no meat in her noodles. I rang the shop and was told they don’t do pork in batter.when I explained that there ok menu was misleading sh e said sorry .i asked to be delivered something in its place but she said I would have to pay again which I found unreasonable as it was their mistake. I got nowhere and she insisted my friend who placed the order said prawn which we all knew was untrue as we heard her. Very disappointing. The friend with the chow mien was so disappointed she went to the shop and showed how there was no meat in the dish .the girl found the receipt and said she had ordered and been charged just for soft noodles. She fought her corner and said we had given the delivery man the money for the more expensive chow Mien. The shop was full of customers and it was embarrassing but in the end they said they didn’t want her to be disappointed so they gave her the right dish she had ordered . I though, am still disappointed . I think part of the problem was the poor communication .i expected more from you Hong Hu and won’t be using you again"