Canterbury
Creams Cafe

Creams Cafe

60-61 Palace Street, Canterbury CT1 2DY, United Kingdom

Cafés • Seafood • Asiatic • Mexican


"Quirky interior, which was great. Spoke to a young man behind the counter who told us to take a seat and someone would be with us. A young girl and older woman looked at us a few times over the minutes that we were sat there, before the younger girl finally brought menu's. Huge menu, with lots to choose from. Ordered a few minutes later, and waited. Sadly we were informed that they no longer do child sized portions of the cakes, so we ended up with a massive slab of chocolate cake which was only half eaten by our year old. The older woman then approached the table with waffles but referred to one of them with a different name to that on the menu, so we politely said that wasn't our order. The woman basically barked at us that this was what we had ordered. We tried to explain that we hadn't ordered a waffle with that name, and she gave us the filthiest look before tutting and storming back to the counter. We didn't catch what she called us as she walked away. She then very clearly spoke to the young girl about us, giving us filthy looks throughout. The young girl came over with the same waffles and apologised stating there was a miscommunication and that the waffle was the one we has ordered, and not the one the old woman had said. Maybe it would be best to keep such a rude woman out of a public facing role as she clearly holds no interest in any customer service, unless it is bad customer service. She was giving filthy looks to other customers too, not just us, and a couple who dared to walk out after of being ignored was slated by her as they left."

The Ambrette Canterbury

The Ambrette Canterbury

14-15 Beer Cart Lane, Canterbury, CT12NY, CT1 2NY, United Kingdom

Cafés • Kebab • Mexican • Fast Food


"My wife and I booked on the Saturday Evening for 20:00 and, after reading the reviews, had high expectations. The restaurant was busy on our arrival and we were not given a choice of table but put at the back in a dark corner. I noticed another free table adjacent which was better positioned so asked to be moved and, after much checking with the manager, we were moved. The table was still not really ideal for a couple wanting to have a nice meal and conversation since it was placed right next to a table of 8 having a 30th Birthday party and being very noisy all evening. Service was, at best, mediocre and the waiter even forgot to bring a second glass of wine that I ordered mid main course. Most of the attention seemed to be on the party table and we felt quite neglected. Service was slow and our meal took a total of 2.5 hours. We didn't bother with a desert or coffee as were becoming quite exasperated at the end of the main course. Food was very good and very enjoyable but, for a bill of approx. £110 for the two for the two of us with a bottle of rose and a single extra glass of red (should have been 2 had the waiter remembered it was not worth the money. Parties and groups should be kept separate from couples wishing to dine together its common sense !! So overall, not great considering the price, location and our expectations all let down by a general management style (or lack of! also no phone signal in the location and no wiFi available so like being in the dark ages. One positive, besides the food was the two musicians playing the piano and violin which, we were occasionally able to hear over the raucous noise from the group on the adjacent table."