Cardiff
Coffee Heaven

Coffee Heaven

30 St. Mary Street, CF10 1AB, Cardiff, United Kingdom

Coffee • British • Breakfast • Vegetarian


"I go to coffee heaven very regularly as I enjoy the nice relaxed atmosphere in they’re with very nice seating and even in busy days there is always a seat free plus I like they’re coffee. I refrain from going to big franchises like star bucks and costa because I prefer going to lesser known places like this. I always recommended this place to friends and would sometimes come in with friends or family however they had a change in management at the front. I found the previous manager to be very friendly and welcoming but the current manager is completely opposite. She’s very blunt and for some reason every time I go they’re now I don’t feel like I’m welcome. I’ve seen how friendly she is with other customers but with me she’s very blunt as if she does not want me in the shop like I’m a burden or something. Yesterday I went to the shop I had a pasty witch was bought from another shop witch I ate inside they’re and ordered a coffee as-well. Today I came in and ordered a coffee and the manager told me not to eat anything in they’re as a customer apparently complained about me eating something witch was bought from another shop witch I understood and agreed to. But then she went on about it again in front of the staff and customers and I felt very embarrassed so I left and definitely won’t be returning to this place. I normally don’t write a negative review about a company but I was deeply hurt by the way the manager has behaved with me today and I felt like I had to let my feelings known"

Frankies

Frankies

6 Mackintosh Pl, CF24 4RQ, Cardiff, United Kingdom

Pizza • Pasta • Cheese • Italian


"Please do not eat at this restaurant. We only selected it because of the ratings and wanted a good Italian. My payment was not going through, it said the restaurant was unresponsive. So I called the restaurant to ask what to do. He asked me to order over the phone and pay cash. So I did this and went to pick it up. About ten minutes later, I got an email saying the restaurant had accepted my online order and had now taken my payment of 40 pounds out of my bank. I called the restaurant to ask his advice and he was so rude. He told me to pay cash and that my payment had not gone through and he wouldn’t get that money off Just Eat. At this point I was confused and seeked online help from the just eat robot online. They checked my order and confirmed I had paid for it. They told me to go to the restaurant and show the conversation between me and just eat to the owner and collect my food. I went to the restaurant and the guy was so rude. He refused to give me my food unless I paid cash. I tried to show him my bank statement and also the just eat help thread and he refused. I then got onto the help robot again whilst in the restaurant. They said the man needed to call them on the direct number so they could confirm to him it’s gone through. He also refused to do this. He started raising his voice at this point as to how much pressure he was under after Christmas and he had no one else helping him etc. At this point I was more than annoyed. I said he was out of order for putting all that on me ? Why is that my problem? I’ve paid 40 pounds, I’ve done everything he’s asked me to do ..... originally it was a delivery order and he told me to come collect it instead. And yet he was behaving like this. He then asked me to leave. I did. I left with no food, 1.5 hours of my life gone .... and no refund from him or just eat. Please rest assured I’ll be taking this further."

The Alchemist Cardiff

The Alchemist Cardiff

117 St Marys Street, Cardiff, Cardiff, CF101DY, CF10 1FA, United Kingdom

Cafés • Steak • Seafood • Asiatic


"My friend and myself had just paid to get into the philharmonic. We bought a drink and headed to the dance floor. Whilst we were dancing, a lady with short white hair stated that we were “in her space”. We stepped down onto the floor and next thing we knew, a ‘bouncer’ told us to go upstairs “for a chat” (we took a photo of the woman after she tried to get the bouncer to get us thrown out for being in her ‘space’ we followed the bouncer. I asked for his badge number but he refused to tell us accusing us of filming him which we hadn’t and have proof it was just the woman who told us “it’s my space”. He gave us plastic cups and told us we were to be “out now”. I stated “are you serious?” He said ‘yes you were in her space?’ I said ‘“Ain’t this a public place? And we were there first?” They did not listen to us I believe this was due to my appearance with a face tattoo and looking alternative. We hadn’t done anything wrong! My friend and I couldn’t believe we were getting thrown out for no reason. We were later informed she was “an employee” not my issue. We then observed the lady going into ‘Walkabout’ straight after getting us kicked out I confronted her and said “what was all that about?” She said “I didn’t intend to get you thrown out” my friend said “but you did get us thrown out” and she said “this is my space, get over it” who does she think she is? Have had many a good nights in philharmonic but we will NOT be returning after this treatment."