"I used to regularly visit this deli years ago when i lived in the locale. I have paid a few visits since and I am sorry to say it has lost it’s mojo. I visited today with my 79 year old mother. First of all, we waited for quite a while in the queue. Secondly, they seemed to only have teenagers/young adults as employees on a lovely Saturday which would predict it would be busy, When we eventually neared the till to place our order, my mother was tired and i told her to sit at a visible empty table. There was a young customer and friend paying at the till just before us and on seeing my mother sitting at the table in front of the till, the young girl gestured to the person at the till and he loudly announced to my mother that the table was ‘reserved’. There was no reservation sign at the table and considering the only other table was outside and it was a very cold morning, the staff should have used a titter of wit and prioritised a pensioner. Surely this isn’t asking too much? My mother was embarrassed and so retreated to the only available table outside, where we sat for a good 20 minutes before our two sandwiches, yes, i kid you not, sandwiches or deli rolls as they like to call them, were delivered. The tea we ordered was cold by the time it was delivered to table, the menu only had about 6 items you could order from pancakes to salad to the deli rolls.. i mean, in this day and age, is that all they have? Won’t be back get some adult employees, extend the range of your menu and train those adult employees to have a bit of sense when it comes to customer service and not prioritise their mates! In addition, no face masks, no visors, no screens to protect the employees and no contact and trace. Disgraceful"
