Coleraine
Elliot's Bistro

Elliot's Bistro

The Lodge Hotel, Coleraine I-BT52 1NF, United Kingdom

Pizza • Seafood • European • Fast Food


"We chose this as a convenient mid point venue for a birthday celebration at the Lodge Hotel Coleraine. We were greeted by unsmiling staff and shown to our table. We made our choices. The starters arrived promptly and were OK. When the main course arrived, the waitress unfortunately overbalanced her tray and the salad with blue cheese sauce slid off into my friend's bag and all over the floor! These things happen but not once did she apologise. My other friend had chosen the nut roast. This had been over microwaved to the point of cremation. She drew it to the attention of the waitress who just looked blankly at her! She finally twigged she should ask if she'd like a replacement. Again no apology. The other two mains, fish, were uninspiringly mediocre to say the least. When we'd finished these, a waitress came up with the dessert menu and said we could choose one on the house. I chose Christmas pudding which turned out to be sponge with 6 sultanas!! My two friends wanted liquer coffees and it took 20 mins before we could attract anyone's attention. We were then told the coffee machine would be closing in 10 minutes! We got the coffee and I asked for the bill and a chat with the duty manager. The chap came and chatted to me whilst I explained our unfortunate experience. He was very apologetic. I asked him to review the bill before presenting it to us. He came back with a cheesecake with a candle in and took £5 off the bill! Never again! More training def required."

Manor House And Golf Club

Manor House And Golf Club

69 Bridge Street, BT51 5RR, Coleraine, United Kingdom

Kebab • Irish • Asiatic • British


"Horrendous experience at The Manor Kilrea Myself and my 4 friends decided that we would take the 55 minute trip to The Manor for a feed and a catch-up. We decided on this sunny day it would be an enjoyable experience. Little did we know it would be the opposite. When we entered the manor we were told we could sit wherever we wanted. We choose the terrace. When we got to to our table the restaurant was not busy which should should have reflected a positive experience with good efficient customer service which was not provided in the slightest . We sat down at the table and it took around 10 minutes for us to be served for a drink. They then took our food order a while after that. We ordered food which when arrived did not correspond with what we had ordered. The food took at least 40+ minutes to come. The server proceeded to take each of the dishes out slowly one by one. To which this resulted in our food being cold. To get our food to our table in full took at least 35 minutes from the first chicken curry was sat down. When they served the main dishes the sides were incorrect. We had to correct the server 3 times about the mistakes made regarding the sides. The experience was awful. Not to mention the rude,unhelpful and ignorant attitude towards the mistakes the staff at the Manor continuously made. When eventually the sides requested for the chickens curry’s arrived all members at the table had finished their meals. This was absolutely ridiculous and we felt that the prices at the manor were to expensive to reflect the poor food,poor service and unwelcoming staff. This is not even to mention the standard of the food was disgusting. It is safe to say we will never return to The Manor Kilrea. We spent £82.15 on this horrific experience that had ruined our friendly catch-up. We were never asked once if our meal was ok, if we needed anything extra. NOTHING."