"I had a terrible experience at Thank U Next Brunch. My friend and I went to the Valentine's bottomless brunch to catch up, but it was a total nightmare from start to finish. When I arrived, our table wasn't ready, so I was told to grab a drink at the bar (which cost an additional £10 on top of the brunch). After waiting for about 15 minutes, a manager came over, apologized, and gave us some free shots. Despite the fact that the restaurant was quiet and there were only 4 tables doing the brunch, things did not go smoothly. The server took our order for drinks, but we waited 20 minutes and still had not received a single drink. The food arrived before our first drink, and we only received 3 drinks in the first hour and 20 minutes. The food was terrible - my friend's chicken waffles looked like Tesco waffles with dehydrated chicken on top, and my gluten-free chicken burger was extremely dry and came with burnt fries that cost an extra £3. The server was overwhelmed and had no help, as the managers/supervisors ignored her and walked away. Frustrated, our group and two other tables asked to speak to the manager to complain. The manager, who ignored us all, simply said "ok" and walked away. It wasn't until the table next to us complained again that he decided to discount the brunch for all of us. I was disappointed and disgusted by the manager's behavior. I was invited to the brunch via Instagram, and the least they could do is provide the service they promised to customers. It's a shame because I had been a loyal customer of Revs for years and knew people who worked there, but it was clear that neither the manager nor the venue cared about our experience."
